800.537.8000
  • Gr global Response
  • Services & Solutions
    • Account Management
    • Business Process Outsourcing
    • Call Center Outsourcing
    • Ecommerce Customer Care Services
    • Omnichannel Contact Center Services
    • Inbound Contact Center Services
      • Chat Support
      • Email Support
      • Order Management
      • Sales, Cross-sell & Upsell
      • Technical Support
    • Interactive Voice Response
    • Social Media Monitoring
    • Shared Call Center
  • Technology & Security
    • Data & Reporting
    • Collaborative Scenarios
    • Compliance
      • FERPA
      • HIPAA
      • PCI
      • SOC 2
    • Infrastructure
    • Integration
      • CRM Integration
      • Gladly Integration
      • Salesforce Integration
      • Zendesk Integration
    • Software
  • Clients & Industries
    • Client List
    • Case Studies
      • Rack Room Shoes
      • Lacoste
      • Wolford
      • Caswell-Massey
    • Industries
      • Automotive
      • Banking and Finance
      • Beauty and Cosmetic
      • B2B
      • Ecommerce
      • Education
      • Healthcare and Pharmaceutical
      • Hospitality and Travel
      • Luxury Brands
      • Media and Technology
      • Retail and Consumer
      • Utilities and Energy
  • About Us
    • Our History
    • Our Company
    • Our Culture
    • Locations
      • Margate, Florida
      • Gwinn, Michigan
      • Iron River, Michigan
      • La Crosse, Wisconsin
    • Awards
  • Blog
    • Global Response Blog
    • Best Practices
    • Call Center Glossary
  • Careers
  • Contact

Welcome to our Blog

blog-image
January 20, 2021 globalNo Comments

Having a 24/7 Call Center Helps Your Brand Reputation

There are many things that contribute to the reputation of a company, and the customer service they provide is a huge part. While there are many facets of the overall customer service
   more

blog-image
December 20, 2020 globalNo Comments

Customer Service Call Center Tips to Know in 2021

The customer service that a company provides is one of the most important things they can focus on.  Every year, companies nationwide lose billions of dollars due to poor customer service tactics. 
   more

blog-image
December 13, 2020 globalNo Comments

The Most Important Duties of an Effective Inbound Call Center

When a business reaches the point where they can no longer handle the volume of customer service inquiries alone, they begin to look for a call center partner. At Global Response, we
   more

blog-image
October 26, 2020 globalNo Comments

How to Improve Your Chat Support

The goal of customer care is to always provide clients with the best possible experience. There are many ways to reach this goal and continually improve. New procedures can be implemented, current
   more

blog-image
October 12, 2020 globalNo Comments

How Call Centers Maximize Your Customer Retention

Developing a brand experience that will foster loyal customers is a key element in any successful business. Of course, customer service plays a big role in this. A company’s customers will speak
   more

blog-image
August 24, 2020 globalNo Comments

Analyzing the Benefits of an Omnichannel Contact Call Center

When a company experiences rapid growth, the current practices it has in place may not be enough to accommodate the additional workflow. At this point, considerations must be made in regard to
   more

blog-image
August 16, 2020 globalNo Comments

Growing Your Business with Outbound Call Center

When the term “call center” is mentioned, many people envision a large building filled with impersonal representatives fielding incoming calls and questions from customers. While call centers do handle inbound calls, this
   more

blog-image
August 2, 2020 globalNo Comments

Boost Your Sales with an Outbound Contact Center

Call centers are often thought of as companies that specifically handle customer complaints and field inquiries. While this is true, these are not the only tasks that call centers can assist companies
   more

blog-image
March 27, 2020 globalNo Comments

The Top 10 Effective Inbound Call Center Metrics You Should Be Tracking

1. Average Speed of Answer Tracking the average speed of answer helps the call center monitor its efficiency by understanding how long customers are waiting to obtain assistance. This KPI is directly
   more

blog-image
December 16, 2019 Global ResponseNo Comments

Best Practices of Inbound Call Centers

#1: Evaluate Brand Specialists During the Interview Process Give new hires an opportunity to demonstrate key skills in their interview. This can range from skills assessments to personality tests to role playing
   more

blog-image
September 23, 2019 Global ResponseNo Comments

Customer Service Roundup: Mixing the Human Touch with AI in the contact center

What does the human touch mean to customers when they call the contact center? Direct contact with a human is luxurious. It comforts, engages and gives the customer a personalized experience, according
   more

blog-image
August 1, 2019 Global ResponseNo Comments

Better Customer Service, Faster Business Growth and Increase in Revenue: Ways a Call Center Can Benefit Your Business

When considering whether to obtain contact center outsourcing services for your company, you have questions. How would my business and customers benefit from a call center? How will it impact my bottom
   more

blog-image
January 17, 2019 Global ResponseNo Comments

Optimizing Your Customer’s Chat Experience

Chat popularity continues to increase due to customers’ preferences for immediacy and convenience. According to ICMI research, more than half of the customers surveyed prefer to interact with companies via live chat
   more

blog-image
December 7, 2018 Global ResponseNo Comments

5 Tips for Engaging Your Team with Motivational Games

Using games in the contact center can change associates’ behavior, by boosting motivation, engagement and performance. More importantly, it creates fun! Games can even be used as a wanted distraction during more
   more

blog-image
August 24, 2018 Global ResponseNo Comments

5 Tips for a Successful Contact Center QBR. 5: Practice the Presentation

This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. Thursday’s Tip 4 was: Map Your
   more

blog-image
August 23, 2018 Global ResponseNo Comments

5 Tips for Structuring a Successful Contact Center QBR. 4: Map Your Strategy

The fourth tip in this week’s Best Practices blog, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review),  is: Map Your Strategy, which follows. Wednesday’s Tip 3 was: Examine performance with
   more

blog-image
August 22, 2018 Global ResponseNo Comments

5 Tips for Structuring a Successful Contact Center QBR. 3: Examine Performance

The third tip in our Best Practices series this week, Structuring a Successful Contact Center Quarterly Business Review (QBR), is: Examine performance with core KPIs, supporting metrics and observations. Tip 3 follows. Yesterday’s blog
   more

blog-image
August 21, 2018 Global ResponseNo Comments

5 Tips for Structuring a Successful Contact Center QBR. Tip 2: Approach

In preparing your contact center Quarterly Business Review (QBR), the topic of our weekly Best Practices blog, design an effective approach that encompasses the required scope. Tip 2, which follows, suggests a past-present-future
   more

blog-image
August 20, 2018 Global ResponseNo Comments

5 Tips for Structuring a Successful Call Center QBR. 1: Know Your Audience

A Quarterly Business Review (QBR) is a scheduled opportunity for contact center and client operations executives to review a snapshot of the business.  A QBR tells the story of an account’s quarterly
   more

blog-image
May 29, 2018 Global ResponseNo Comments

Benefit 5: Leverage Data of Workforce Management

The final installment of our latest Best Practices series, “5 Benefits of Workforce Management for the Contact Center“, is Benefit 5: Brand Specialists Leverage Data, below. The focus of our last blog
   more

  • 1
  • 2
  • 3
  • 4
  • »

Categories

  • Global Response Blog (283)
    • Best Practices (78)
    • Case Studies (9)
    • Culture and Leadership (15)
    • Events and Partnerships (56)
    • Hiring and Training (17)
    • Industry (70)
    • Reporting and Analytics (17)
    • Technology and Security (12)
  • Uncategorized (4)

Archives

Global Response

800-537-8000

Help and Info Center

  • Login to Client Reports
  • Contact Us
  • Apply for a Job
  • Browse Sitemap
  • Analytics Privacy & Terms

Services

  • Business Process Outsourcing
  • Call Center Outsourcing
  • Inbound Services
  • IVR
  • Omnichannel Center
  • Social Media Monitoring

Industries

  • Industries Overview
  • Automotive
  • Education
  • Healthcare
  • Luxury
  • Technology
  • Retail

About

  • Our History
  • Our Company
  • Our Culture
  • Careers
  • Blog
  • Privacy Statement
  • Terms of Use
  • Log in
  • Sitemap

Global Response.

© 2021 Global Response. All Rights Reserved.

footer logo

[miniorange_social_login theme="default"]