Contrary to popular belief, it is not only large companies that can benefit from outsourcing their customer care. Many mid-sized or even relatively small companies can experience significant benefits by choosing to
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There are many things that contribute to the reputation of a company, and the customer service they provide is a huge part. While there are many facets of the overall customer service
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The customer service that a company provides is one of the most important things they can focus on.  Every year, companies nationwide lose billions of dollars due to poor customer service tactics. 
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When a business reaches the point where they can no longer handle the volume of customer service inquiries alone, they begin to look for a call center partner. At Global Response, we
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The goal of customer care is to always provide clients with the best possible experience. There are many ways to reach this goal and continually improve. New procedures can be implemented, current
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Developing a brand experience that will foster loyal customers is a key element in any successful business. Of course, customer service plays a big role in this. A company’s customers will speak
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