When a company experiences rapid growth, the current practices it has in place may not be enough to accommodate the additional workflow. At this point, considerations must be made in regard to
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When the term “call center” is mentioned, many people envision a large building filled with impersonal representatives fielding incoming calls and questions from customers. While call centers do handle inbound calls, this
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Call centers are often thought of as companies that specifically handle customer complaints and field inquiries. While this is true, these are not the only tasks that call centers can assist companies
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#1: Evaluate Brand Specialists During the Interview Process Give new hires an opportunity to demonstrate key skills in their interview. This can range from skills assessments to personality tests to role playing
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What does the human touch mean to customers when they call the contact center? Direct contact with a human is luxurious. It comforts, engages and gives the customer a personalized experience, according
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