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Welcome to our Blog

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December 17, 2012 Global ResponseNo Comments

One Simple Way to Boost Agent Utilization: Social Media Customer Service

There’s a new way to get an even better return on your investment in dedicated agents at your outsourced contact center. The percentage of each working hour an agent spends interacting with
   more

September 27, 2012 Global ResponseNo Comments

Product Training’s Big Pay-Off: Increase Sales, Reduce Returns

Product training for your call center agents is not a one-and-done thing. If you have an extensive product line that changes with the seasons, the time you invest in training your call
   more

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August 14, 2012 Global ResponseNo Comments

How to achieve business practice efficiency: BPO outsourcing for accuracy and economy

Think of the in-house resources you’d need to handle the task of entering and auditing information for 10,000 sales contracts per day. For starters, you’d need to budget for office space, employee
   more

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August 7, 2012 Global ResponseNo Comments

How to foster customer loyalty with service, not lowest prices

A recent report from CFI Group, “Call Center Satisfaction Index (CCSI) 2011,” quantifies the impact call centers have on customer satisfaction and loyalty across eight industries. It compares industries on many criteria,
   more

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July 31, 2012 Global ResponseNo Comments

Case study: Call center business intelligence in action – Part 3

To get specific about how a call center can partner with a client to deliver valuable business intelligence, we asked Sonja Wanner, one of our most-experienced Global Response account managers, to describe
   more

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July 24, 2012 Global ResponseNo Comments

Five steps to evolving a partnership for business intelligence – Part 2

Brand Care Representatives at a call center like Global Response are on the front line with prospects and customers, and the feedback they gather on website usability, products, brand, promotions and more
   more

July 18, 2012 Global ResponseNo Comments

How to gain business intelligence from your call center – Part 1

Unlike such interactions in stores, call center interactions are all documented, thus creating a huge volume of data that can be analyzed for trends, patterns and insights. If you’re not already, you
   more

June 18, 2012 Global ResponseNo Comments

Turn prospects into customers with appointment-setting

Once prospects express an interest in your product, how do you get them to take the next step and show up at your store? By working with your call center to set
   more

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May 7, 2012 Global ResponseNo Comments

Why Social Media Customer Care Through Outsourced Contact Center Matters

More and more customer service inquiries are posed to brands through social media. Why, then, do 96% of brands focus solely on advertising and public relations with their social media strategy? The
   more

April 9, 2012 Global ResponseNo Comments

Shared vs. Dedicated: Which Is Right for You?

Should you use dedicated agents, shared agents, or a combination of both at your outsourced call center? The answer depends on such factors as what your call volume is, what your budget
   more

February 15, 2012 Global ResponseNo Comments

The upside of upselling: how to increase AOV and boost revenue

Order-taking is an important service your outsourced call center provides, and doing it well reinforces a positive brand image. Keep in mind, though, that you can ask your call center to go
   more

February 14, 2012 Global ResponseNo Comments

No lead left behind

Not all leads are created equal—some are prospects who have the means and motivation to buy your product; others aren’t. Being able to quickly and correctly determine which is which is essential
   more

January 23, 2012 Global ResponseNo Comments

Your in-house expert at your outsourced call center: when and why

Your outsourced call center is a frontline in connecting with your customers and communicating your brand personality. Well-trained call center agents do an outstanding job of processing orders, answering product questions, handling
   more

December 2, 2011 Global ResponseNo Comments

How to start using social media for customer support

You’ve heard plenty of talk about using social media as a channel for delivering better customer support and you’ve been meaning to look into it. Maybe you’ve been putting off getting started
   more

December 1, 2011 Global ResponseNo Comments

Caring for your brand in the social media universe

Social media marketing vs social media support; how your call center fits into your social media strategy. Two-thirds of the world’s internet users are now on social media, and they’re talking about
   more

April 12, 2010 Global ResponseNo Comments

How to increase conversion and AOV with live chat

Scott Carlin is a student of the “Magic Moment” in online retailing. He knows when a shopper needs to be left alone and when she wants help – knowing that difference makes
   more

March 17, 2009 Global ResponseNo Comments

How to outsource customer service and still retain your reputation

Outsourcing customer service can be an effective way to reduce costs. It can also be an effective way to damage your most valuable asset – your brand’s reputation. How you manage brand
   more

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March 5, 2009 Global ResponseNo Comments

Selecting The Best Call Center Partner

The best way to find a Call Center Partner for you Before we tell you why you should choose Global Response as your call center partner, there are some criteria that apply
   more

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