More and more customer service inquiries are posed to brands through social media. Why, then, do 96% of brands focus solely on advertising and public relations with their social media strategy? The
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Shared vs. Dedicated: Which Is Right for You?
Should you use dedicated agents, shared agents, or a combination of both at your outsourced call center? The answer depends on such factors as what your call volume is, what your budget
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The upside of upselling: how to increase AOV and boost revenue
Order-taking is an important service your outsourced call center provides, and doing it well reinforces a positive brand image. Keep in mind, though, that you can ask your call center to go
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No lead left behind
Not all leads are created equal—some are prospects who have the means and motivation to buy your product; others aren’t. Being able to quickly and correctly determine which is which is essential
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Your in-house expert at your outsourced call center: when and why
Your outsourced call center is a frontline in connecting with your customers and communicating your brand personality. Well-trained call center agents do an outstanding job of processing orders, answering product questions, handling
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How to start using social media for customer support
You’ve heard plenty of talk about using social media as a channel for delivering better customer support and you’ve been meaning to look into it. Maybe you’ve been putting off getting started
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Caring for your brand in the social media universe
Social media marketing vs social media support; how your call center fits into your social media strategy. Two-thirds of the world’s internet users are now on social media, and they’re talking about
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How to increase conversion and AOV with live chat
Scott Carlin is a student of the “Magic Moment” in online retailing. He knows when a shopper needs to be left alone and when she wants help – knowing that difference makes
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How to outsource customer service and still retain your reputation
Outsourcing customer service can be an effective way to reduce costs. It can also be an effective way to damage your most valuable asset – your brand’s reputation. How you manage brand
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Selecting The Best Call Center Partner
The best way to find a Call Center Partner for you Before we tell you why you should choose Global Response as your call center partner, there are some criteria that apply
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