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Welcome to our Blog

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August 1, 2019 Global ResponseNo Comments

Better Customer Service, Faster Business Growth and Increase in Revenue: Ways a Call Center Can Benefit Your Business

When considering whether to obtain contact center outsourcing services for your company, you have questions. How would my business and customers benefit from a call center? How will it impact my bottom
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January 17, 2019 Global ResponseNo Comments

Optimizing Your Customer’s Chat Experience

Chat popularity continues to increase due to customers’ preferences for immediacy and convenience. According to ICMI research, more than half of the customers surveyed prefer to interact with companies via live chat
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December 7, 2018 Global ResponseNo Comments

5 Tips for Engaging Your Team with Motivational Games

Using games in the contact center can change associates’ behavior, by boosting motivation, engagement and performance. More importantly, it creates fun! Games can even be used as a wanted distraction during more
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August 24, 2018 Global ResponseNo Comments

5 Tips for a Successful Contact Center QBR. 5: Practice the Presentation

This week’s Best Practices series, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review), today provides its final tip, 5: Practice the Presentation. Thursday’s Tip 4 was: Map Your
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August 23, 2018 Global ResponseNo Comments

5 Tips for Structuring a Successful Contact Center QBR. 4: Map Your Strategy

The fourth tip in this week’s Best Practices blog, 5 Tips for Structuring a Successful Contact Center QBR (Quarterly Business Review),  is: Map Your Strategy, which follows. Wednesday’s Tip 3 was: Examine performance with
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August 22, 2018 Global ResponseNo Comments

5 Tips for Structuring a Successful Contact Center QBR. 3: Examine Performance

The third tip in our Best Practices series this week, Structuring a Successful Contact Center Quarterly Business Review (QBR), is: Examine performance with core KPIs, supporting metrics and observations. Tip 3 follows. Yesterday’s blog
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