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Welcome to our Blog

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October 2, 2019 Global ResponseNo Comments

Customer Service Week 2019: Celebrating the magic of service!

Global Response makes magic every day by providing exceptional customer experiences. During Customer Service Week, Oct. 7-11, the Margate contact center will celebrate its Brand Specialists and all those whose work with
   more

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June 10, 2019 Global ResponseNo Comments

Global Response to exhibit at IRCE@RetailX show

Outsourced contact center will be at Exhibit 852 at the conference The Internet Retailer Conference and Exhibition is joining this year with two other trade shows to create IRCE@RetailX at Chicago McCormick
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May 21, 2019 Global ResponseNo Comments

Global Response Welcomes Strasburg Rail Road

New call center client is a top tourist destination; runs train excursions Global Response, The Brand Call Centers, announced the signing of its new client, Strasburg Rail Road, a top tourist destination
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May 10, 2019 Global ResponseNo Comments

ICMI Contact Center Expo features 75+ sessions

Global Response is Exhibitor 521 in Expo Hall, and an ICMI Awards finalist The ICMI Contact Center Expo is coming to the Fort Lauderdale area soon – the conference is at the
   more

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April 22, 2019 Global ResponseNo Comments

Global Response exhibits at ICMI Expo

Four inspiring featured keynotes, awards celebration on Expo agenda The description of keynote speakers for the ICMI Contact Center Expo in Fort Lauderdale alone is enough to inspire prospective conference-goers to both
   more

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April 5, 2019 Global ResponseNo Comments

Top picks: Sessions, tours at Ecommerce Operations Summit

  The Ecommerce Operations Summit 2019, set to take place at the Greater Columbus Convention Center in Ohio from April 9-11, offers “insight and ideas to help your entire direct-to-consumer operations achieve
   more

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March 20, 2019 Global ResponseNo Comments

Two awards programs name Global Response finalist

Global Response, The Brand Call Centers, has been named a finalist in two 2019 awards programs, sponsored separately by ICMI and ContactCenterWorld. “We are honored to be recognized,” said Global Response Co-CEO
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March 1, 2019 Global ResponseNo Comments

Global Response gets a glimpse of the future at Shoptalk 2019

Retail’s future will unfold at Shoptalk, the conference that explores the latest trends, technologies and business models in the industry, when it opens in Las Vegas March 3-6, 2019. The Global Response
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February 22, 2019 Global ResponseNo Comments

6 Considerations When Choosing an Outsourced Contact Center Partner

Outsourcing a call center often raises many questions businesses must answer, including: Who is the best outsourcing contact center to partner with? Where will the outsourced call center team be located? How
   more

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January 11, 2019 Global ResponseNo Comments

NRF 2019: Retail’s Big Show: Big retailers’ quest for impact

From January 13th – 15th, NRF 2019: Retail’s Big Show brings to New York City more than 37,000 attendees from nearly 100 countries. The three-day conference is a fantastic opportunity for businesses
   more

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October 1, 2018 Global ResponseNo Comments

Customer Service Week 2018: Excellence Happens Here at Global Response

The theme of Customer Service Week this year – which runs from Oct. 1 through 5 – is “Excellence Happens Here.” It celebrates the point where customer and service professionals meet, says
   more

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September 6, 2018 Global ResponseNo Comments

NRF’s Shop.org 2018 conference focuses on winning key audiences

The National Retail Federation features world champion tennis player and fashion entrepreneur Serena Williams and sessions on artificial intelligence at its Shop.org 2018 conference in Las Vegas this month. Winning key audiences
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August 3, 2018 Global ResponseNo Comments

ETail 2018 Took on Leading Topics Like AI, Unified Commerce

ETail 2018 took its omnichannel conference to the historic city of Boston in early August, where it hoped to change the industry future. Or, so said its slogan: Transforming Retail. Together. The conference,
   more

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April 4, 2018 Global ResponseNo Comments

Operations Summit 2018 picked up the talk on AI, Chatbots

Operations Summit 2018 kept the conversation going April 3-5 on a host of topics of interest in contact centers and among our clients, including technology, artificial intelligence, chatbots and the morphing grocery
   more

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March 16, 2018 Global ResponseNo Comments

Shoptalk 2018 Set Up in Las Vegas

Shoptalk 2018 ran from Sunday, March 18 through Wednesday, March 21 in Las Vegas. Organizers say they combined their U.S. and European events, turning the Las Vegas show into a global event.
   more

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January 15, 2018 Global ResponseNo Comments

NRF 2018, The Big Show, Addressed Topics from Tech to Partnerships

NRF 2018, The Big Show opened its doors at the Javits Center in New York City Sunday through Tuesday, Jan. 16 to a theme of Retail Transformation,  continuing a discussion of an
   more

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November 21, 2017 Global ResponseNo Comments

Holiday Season: Global Response is ready. Let the shopping begin!

Black Friday and Cyber Monday – which kick off the busiest shopping season of the year – are nearly here. At Global Response, we’ve been gearing up for months to ensure our
   more

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October 3, 2017 Global ResponseNo Comments

NRF Expects 2017 Holiday Sales to Rise

Holiday Sales Win Customers Over The National Retail Federation forecast today that holiday sales will rise 3.6 to 4 percent in November and December 2017. That would bring sales to a total $678.75
   more

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October 2, 2017 Global ResponseNo Comments

Customer Service Week: All About Building Trust

People who work in customer service deserve a hearty round of applause for Customer Service Week every beginning week of October, as well as every day of the year. Customer Service Week Honors
   more

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September 20, 2017 Global ResponseNo Comments

MindXchange West: Generating Customer Service Ideas

Research firm Frost & Sullivan once again held an Exec MindXchange West, this time Oct. 15-18 in Huntington Beach, Calif. Notable this year, Global Response sponsored the event and we were also
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