Four inspiring featured keynotes, awards celebration on Expo agenda The description of keynote speakers for the ICMI Contact Center Expo in Fort Lauderdale alone is enough to inspire prospective conference-goers to both
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Top picks: Sessions, tours at Ecommerce Operations Summit
The Ecommerce Operations Summit 2019, set to take place at the Greater Columbus Convention Center in Ohio from April 9-11, offers “insight and ideas to help your entire direct-to-consumer operations achieve efficiencies
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Two awards programs name Global Response finalist
Global Response, The Brand Call Centers, has been named a finalist in two 2019 awards programs, sponsored separately by ICMI and ContactCenterWorld. “We are honored to be recognized,” said Global Response Co-CEO
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Global Response gets a glimpse of the future at Shoptalk 2019
Retail’s future will unfold at Shoptalk, the conference that explores the latest trends, technologies and business models in the industry, when it opens in Las Vegas March 3-6, 2019. The Global Response
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6 Considerations When Choosing an Outsourced Contact Center Partner
Outsourcing a call center often raises many questions businesses must answer, including: Who is the best outsourcing contact center to partner with? Where will the outsourced call center team be located? How
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NRF 2019: Retail’s Big Show: Big retailers’ quest for impact
From January 13th – 15th, NRF 2019: Retail’s Big Show brings to New York City more than 37,000 attendees from nearly 100 countries. The three-day conference is a fantastic opportunity for businesses
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Customer Service Week 2018: Excellence Happens Here at Global Response
The theme of Customer Service Week this year – which runs from Oct. 1 through 5 – is “Excellence Happens Here.” It celebrates the point where customer and service professionals meet, says
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NRF’s Shop.org 2018 conference focuses on winning key audiences
The National Retail Federation features world champion tennis player and fashion entrepreneur Serena Williams and sessions on artificial intelligence at its Shop.org 2018 conference in Las Vegas this month. Winning key audiences
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ETail 2018 Took on Leading Topics Like AI, Unified Commerce
ETail 2018 took its omnichannel conference to the historic city of Boston in early August, where it hoped to change the industry future. Or, so said its slogan: Transforming Retail. Together. The conference,
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Operations Summit 2018 picked up the talk on AI, Chatbots
Operations Summit 2018 kept the conversation going April 3-5 on a host of topics of interest in contact centers and among our clients, including technology, artificial intelligence, chatbots and the morphing grocery
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Shoptalk 2018 Set Up in Las Vegas
Shoptalk 2018 ran from Sunday, March 18 through Wednesday, March 21 in Las Vegas. Organizers say they combined their U.S. and European events, turning the Las Vegas show into a global event.
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NRF 2018, The Big Show, Addressed Topics from Tech to Partnerships
NRF 2018, The Big Show opened its doors at the Javits Center in New York City Sunday through Tuesday, Jan. 16 to a theme of Retail Transformation, continuing a discussion of an
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Holiday Season: Global Response is ready. Let the shopping begin!
Black Friday and Cyber Monday – which kick off the busiest shopping season of the year – are nearly here. At Global Response, we’ve been gearing up for months to ensure our
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NRF Expects 2017 Holiday Sales to Rise
Holiday Sales Win Customers Over The National Retail Federation forecast today that holiday sales will rise 3.6 to 4 percent in November and December 2017. That would bring sales to a total $678.75
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Customer Service Week: All About Building Trust
People who work in customer service deserve a hearty round of applause for Customer Service Week every beginning week of October, as well as every day of the year. Customer Service Week Honors
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MindXchange West: Generating Customer Service Ideas
Research firm Frost & Sullivan once again held an Exec MindXchange West, this time Oct. 15-18 in Huntington Beach, Calif. Notable this year, Global Response sponsored the event and we were also
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Ka-ching! Back-To-School Retailers Prepare For Tax Free Weekend!
With the new school year just weeks away, back-to-school shoppers have something to get excited about. Throughout August, fourteen states are helping families (and retailers) with an annual Tax Free Weekend. Shoppers
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Global Response honored with 2017 Elite Contact Center Outsourcing Award
Margate, Florida (July 28, 2017) – Global Response, a leading provider of contact center services, is proud to announce that it has won a TMC 2017 Elite Contact Center Outsourcing Award. TMC’s
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IRCE 2017 in Chicago highlighted e-commerce, online retail and technology
From e-commerce trends to online retail strategy, the Internet Retailer Conference + Exhibition 2017 (IRCE 2017) had it all. The conference, held June 6-9 at McCormick Place West, Chicago, delivered an agenda
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Orlando Conference: The Wonderful World of ICMI
The rising pace of service in the contact center sector was behind the theme of the ICMI expo in Orlando in May: Delivering exceptional customer experiences in a complex and changing world.
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