Outsourced contact center will be at Exhibit 852 at the conference The Internet Retailer Conference and Exhibition is joining this year with two other trade shows to create IRCE@RetailX at Chicago McCormick
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New call center client is a top tourist destination; runs train excursions Global Response, The Brand Call Centers, announced the signing of its new client, Strasburg Rail Road, a top tourist destination
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Global Response is Exhibitor 521 in Expo Hall, and an ICMI Awards finalist The ICMI Contact Center Expo is coming to the Fort Lauderdale area soon – the conference is at the
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Four inspiring featured keynotes, awards celebration on Expo agenda The description of keynote speakers for the ICMI Contact Center Expo in Fort Lauderdale alone is enough to inspire prospective conference-goers to both
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Global Response, The Brand Call Centers, has been named a finalist in two 2019 awards programs, sponsored separately by ICMI and ContactCenterWorld. “We are honored to be recognized,” said Global Response Co-CEO
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Retail’s future will unfold at Shoptalk, the conference that explores the latest trends, technologies and business models in the industry, when it opens in Las Vegas March 3-6, 2019. The Global Response
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Outsourcing a call center often raises many questions businesses must answer, including: Who is the best outsourcing contact center to partner with? Where will the outsourced call center team be located? How
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From January 13th – 15th, NRF 2019: Retail’s Big Show brings to New York City more than 37,000 attendees from nearly 100 countries. The three-day conference is a fantastic opportunity for businesses
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The theme of Customer Service Week this year – which runs from Oct. 1 through 5 – is “Excellence Happens Here.” It celebrates the point where customer and service professionals meet, says
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The National Retail Federation features world champion tennis player and fashion entrepreneur Serena Williams and sessions on artificial intelligence at its Shop.org 2018 conference in Las Vegas this month. Winning key audiences
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ETail 2018 took its omnichannel conference to the historic city of Boston in early August, where it hoped to change the industry future. Or, so said its slogan: Transforming Retail. Together. The conference,
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Operations Summit 2018 kept the conversation going April 3-5 on a host of topics of interest in contact centers and among our clients, including technology, artificial intelligence, chatbots and the morphing grocery
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Shoptalk 2018 ran from Sunday, March 18 through Wednesday, March 21 in Las Vegas. Organizers say they combined their U.S. and European events, turning the Las Vegas show into a global event.
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NRF 2018, The Big Show opened its doors at the Javits Center in New York City Sunday through Tuesday, Jan. 16 to a theme of Retail Transformation,  continuing a discussion of an
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Holiday Sales Win Customers Over The National Retail Federation forecast today that holiday sales will rise 3.6 to 4 percent in November and December 2017. That would bring sales to a total $678.75
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People who work in customer service deserve a hearty round of applause for Customer Service Week every beginning week of October, as well as every day of the year. Customer Service Week Honors
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