Lisa Callender is President of LMC&A, LLC, a consulting firm based in West Orange, NJ. Her company provides strategic planning and multi channel contact management operations expertise to clients across the entire
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Preparing for better times: strategies, policies and procedures
This is part 2 of our interview with Dennis Veltre, President and Founder of Clicks & Mortar, a prominent marketing consultancy whose work keeps in close touch with the dynamics of the
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Retailers retrench, regroup and rethink: also, “The Dominance Effect”
This is part 1 of our interview with Dennis Veltre, President and Founder of Clicks & Mortar, a prominent marketing consultancy whose work keeps in close touch with the dynamics of the
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Cost cutting can’t compromise customer service
Mike Kadish is an independent broker/consultant and an affiliate of Network Direct Inc. His business practice is primarily in assisting clients to identify and evaluate new teleservices vendors. As such, he is
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Calm in the midst of the storm
Bruce Dzinski is Senior Consultant at SD Retail. His retailing clients call on him to help them with workforce management, supply chain analysis, strategic modeling, operational process improvement among other related management
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Mother was right, first impressions count
Terry Flynn is President of Market Chord Direct Group, a collection of consulting and marketing technology companies focused on improving multichannel marketing results in the business-to-business and business-to-consumer categories. GR: The importance
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The return of rational decision-making
Matt Ahlers of Worldwide Call Centers a respected outsourcing consultancy shared some of his observations on the state of call center outsourcing within the context of the economy and other factors affecting
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