When a business reaches the point where they can no longer handle the volume of customer service inquiries alone, they begin to look for a call center partner. At Global Response, we
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Never Down: All About Our Infrastructure
There are systems in place and routines that are followed in any business. Every workplace has a set of guidelines to follow to ensure order and productivity. While that looks different in
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Global Response: Inside Our Culture
When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little
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The Future of Call Centers
The future is always uncertain. As we’ve witnessed recently, changing circumstances can have a dramatic effect on the livelihood of a business. So, what does that mean for the future of call
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The Best Call Center Software Tools of 2020
Here at Global Response, we are always researching the latest and best ways to speak your brand. From call center outsourcing to social media support and branded customer care, we help our
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Why Should You Opt for Online Chat Support
If 2020 has shown us anything, it’s that current technology makes it possible for almost anyone to work from almost anywhere. Due to the nature of our fast-paced digital world, an overwhelming
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