Global research firm Frost & Sullivan brought an event in its Executive MindXchange series to Fort Lauderdale in April. It was the 13th Annual Customer Contact, East: Leveraging Customer Contact as a
more
SOCAP Symposium took professional development to the Windy City
SOCAP International, the leading association for customer care professionals, brought its second largest annual show to Chicago in April. The SOCAP 2017 Symposium’s educational roster addressed topics from amazing customers to writing
more
Operations Summit 2017: Lessons in omnichannel operations
The most recent stop on Global Response’s trade show itinerary was the Operations Summit – a conference focused on direct-to-consumer and omnichannel operations. The Summit this year was March 27 to 29
more
Shoptalk created excitement ahead of its second conference
Shoptalk, the nextgen commerce event, made a big splash with its debut on the trade show circuit last year and projected more than 5,000 attendees at its Las Vegas event just held
more
Big Show discussions focus on emerging technology
The National Retail Federation’s Big Show 2017 has come and gone. But the discussions on how emerging technology is changing retail and other industries will certainly continue. Speakers at The Big Show
more
Customer Service is all about holiday spirit
One of the best things about the holiday shopping season at Global Response is being there to help a customer get a special gift to a special someone. Or to comb through
more
Our Team Members are Customer Service Champions
Global Response is celebrating Customer Service Week, Oct. 3-7 this year, with a series of fun events designed to remind our team members how much we appreciate their dedication to helping the
more
What Makes a Great Brand Specialist?
Taking good care of customers requires a very specific set of skills. In the position of customer service representative – or Brand Specialist, as they’re known at Global Response, the objective is
more
Shop.org 2016: A Special Event in Dallas
Shop.org 2016, NRF’s Digital Retail Summit, was held from Sept. 26 to Sept. 28 in Dallas this year. In the tradition of National Retail Federation productions, the conference delivered non-stop information and entertainment. Keynote
more
Global Response is hiring to fill 700+ Customer Service Representative jobs
Global Response, The Brand Call Center, is hiring more than 700 Customer Service Representatives to fill jobs at its Margate, Florida call center. Our call center provides outstanding Customer Service on behalf
more
Celebrate – and boost employee retention
What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better performance and lower attrition rates. And it can also make a difference
more
Customer Service Roundup Shortcuts – The Easy Way
A few recently posted items of note on customer service roundup topics: Mobile sales soar The U.S. mobile sales of retailers charted by Internet Retailer in its 2017 Mobile 500 list will
more
Callback: Smoothing the ebb and flow
The peaks and valleys of call volume roll through a contact center like waves on the beach. They are a given, day in and day out. We are always on the lookout
more
Customer Service Roundup: Macy’s focuses on strong stores, e-commerce
Macy’s last week announced plans to cut about 100 stores to strengthen itself “as America’s preferred omnichannel shopping destination.” The company said it was reallocating resources to high-growth stores and e-commerce operations.
more
Meeting the quality assurance challenge
One of our contact center teams tells the story of how it challenged its quality assurance process recently – and won. Since putting its new system in place, the team has exceeded
more
Customer Service Roundup: Wal-mart to buy Jet.com
Last week’s rumors are today’s news. Wal-mart agreed to buy retailer Jet.com in a $3.3 billion deal Monday. The deal marks the largest acquisition of an e-commerce startup, according to the Wall
more
Contact centers help ensure customers enjoy tax-free savings
The back-to-school shopping season is here again and, in the call center, that means more promotions, higher contact volume and checking sales tax twice. Back-to-school spending on K-12 students is expected to
more
Global Response at IRCE 2016
Internet Retailer Conference + Exhibit 2016 came to an end Friday in Chicago. An exciting lineup of speakers focused on topics including supporting customers via their channels of choice and growing e-commerce
more
SXSW Conference gives glimpses of future technology
All eyes have been on innovation this month, thanks to the 30th South by Southwest Interactive Conference held, along with music and film festivals, from March 11 to 20 in Austin, Texas.
more
The Retail, Customer Care Roundup for February, 2016
The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster fashion for the likes of Burberry and Tom Ford and changing consumer
more
