Shop.org 2016, NRF’s Digital Retail Summit, was held from Sept. 26 to Sept. 28 in Dallas this year. In the tradition of National Retail Federation productions, the conference delivered non-stop information and entertainment. Keynote
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Global Response is hiring to fill 700+ Customer Service Representative jobs
Global Response, The Brand Call Center, is hiring more than 700 Customer Service Representatives to fill jobs at its Margate, Florida call center. Our call center provides outstanding Customer Service on behalf
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Celebrate – and boost employee retention
What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better performance and lower attrition rates. And it can also make a difference
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Customer Service Roundup Shortcuts – The Easy Way
A few recently posted items of note on customer service roundup topics: Mobile sales soar The U.S. mobile sales of retailers charted by Internet Retailer in its 2017 Mobile 500 list will
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Callback: Smoothing the ebb and flow
The peaks and valleys of call volume roll through a contact center like waves on the beach. They are a given, day in and day out. We are always on the lookout
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Customer Service Roundup: Macy’s focuses on strong stores, e-commerce
Macy’s last week announced plans to cut about 100 stores to strengthen itself “as America’s preferred omnichannel shopping destination.” The company said it was reallocating resources to high-growth stores and e-commerce operations.
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Meeting the quality assurance challenge
One of our contact center teams tells the story of how it challenged its quality assurance process recently – and won. Since putting its new system in place, the team has exceeded
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Customer Service Roundup: Wal-mart to buy Jet.com
Last week’s rumors are today’s news. Wal-mart agreed to buy retailer Jet.com in a $3.3 billion deal Monday. The deal marks the largest acquisition of an e-commerce startup, according to the Wall
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Contact centers help ensure customers enjoy tax-free savings
The back-to-school shopping season is here again and, in the call center, that means more promotions, higher contact volume and checking sales tax twice. Back-to-school spending on K-12 students is expected to
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Global Response at IRCE 2016
Internet Retailer Conference + Exhibit 2016 came to an end Friday in Chicago. An exciting lineup of speakers focused on topics including supporting customers via their channels of choice and growing e-commerce
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SXSW Conference gives glimpses of future technology
All eyes have been on innovation this month, thanks to the 30th South by Southwest Interactive Conference held, along with music and film festivals, from March 11 to 20 in Austin, Texas.
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The Retail, Customer Care Roundup for February, 2016
The recent news reveals changing environments for internet retailers and the fashion industry, from an ironic Amazon.com move to faster fashion for the likes of Burberry and Tom Ford and changing consumer
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Prepare your team to scout for a contact center
To begin successful contact center partnerships, brands first need to find the right fit for their needs. The process of assessment and selection is critical to ensure a smart investment. By navigating
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New York hosts the Biggest Show in Retail
New York City kicked off the new year with Retail’s Big Show 2016, the National Retail Federation’s annual conference held from Jan. 17 to 20. Just like the name says, this was
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3 steps toward keeping customer service agents
The art of retaining contact center agents – and staving off the high costs of turnover – entails a mix of workplace features such as motivation, comfort and benefits. While turnover costs
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Start a rewarding career as a Brand Specialist at Global Response!
Global Response is now hiring for seasonal and long term employment, and we want YOU to be part of our energetic and growing customer service team! We are now accepting applications and
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Global Response at Shop.org 2013 – Showcasing our passion for your brand
Global Response was proud to exhibit at the annual Shop.org Conference and Exhibition, this year in Chicago. If you attended, we invited you to stop by our exhibit to meet a few of the
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Contact Center Culture Strengthens a Brand from the Inside Out
Building an exceptional contact center operation is a multi-faceted project, involving the coordination of cutting-edge technology, strong workforce management and stellar quality assurance at every level. However, the most effective and innovative
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The Evolution of Workforce Management in the Contact Center
Optimizing the productivity of the contact center workforce is a task that every manager must fulfill on a daily basis, and something that simply cannot be done alone. In fact, contact centers
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3 Unrivaled Benefits of Call Recording in the Contact Center
To maximize customer satisfaction and build a strong brand reputation for service, a contact center must commit to long-term enhancement. This requires managers to implement digital tools that directly promote a better
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