Social media is an integral part of communication for today’s customers. They share opinions on products, services and the enterprises they do business with on social sites. They create reviews and posts
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Developing call center management: Step 5, The challenge
The candidates you’ve selected to develop for your leadership pool are nearly ready if you’ve been following through Step 4. But providing challenge to candidates, as discussed in Step 5, is critical
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Developing call center management: Step 4, Skills
Global Response’s blog this week has discussed the steps of developing your internal Brand Specialists for leadership positions. Once your candidates have been selected, observed and shadowed their manager, it’s time for
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Developing call center management: Step 3, Shadowing
Global Response’s blog this week has discussed Step 1 (Selecting) and Step 2 (Observing) internal candidates you want to develop for leadership positions at your call center. Next is Step 3, Shadowing –
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NRF 2018, The Big Show, Addressed Topics from Tech to Partnerships
NRF 2018, The Big Show opened its doors at the Javits Center in New York City Sunday through Tuesday, Jan. 16 to a theme of Retail Transformation, continuing a discussion of an
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Developing call center management: Step 2, Taking note
You’ve completed the process of selecting management candidates to develop from your pool of Brand Specialists (See Step 1 in yesterday’s Blog). Now it’s time to move to Step 2, which follows:
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5 steps to developing call center management: Step 1, Selection
When you are looking for call center management talent, the first place to identify quality candidates is within your own pool of Brand Specialists. Today’s blog features the first of five steps
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5 customer service tips for keeping the holidays bright
A customer service agent can go far in helping their call center customers have a cheerier holiday and a great customer experience. The holiday shopping season kicks off on Black Friday, which
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Holiday Season: Global Response is ready. Let the shopping begin!
Black Friday and Cyber Monday – which kick off the busiest shopping season of the year – are nearly here. At Global Response, we’ve been gearing up for months to ensure our
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Global Response, the face of e-commerce, hiring at Nov. 8 Job Fair
Little do shoppers realize that the e-commerce industry that’s gaining popularity among holiday spenders is quietly growing in places like the South Florida suburbs. The ‘virtual’ worker a shopper communicates with in
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NRF Expects 2017 Holiday Sales to Rise
Holiday Sales Win Customers Over The National Retail Federation forecast today that holiday sales will rise 3.6 to 4 percent in November and December 2017. That would bring sales to a total $678.75
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Customer Service Week: All About Building Trust
People who work in customer service deserve a hearty round of applause for Customer Service Week every beginning week of October, as well as every day of the year. Customer Service Week Honors
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MindXchange West: Generating Customer Service Ideas
Research firm Frost & Sullivan once again held an Exec MindXchange West, this time Oct. 15-18 in Huntington Beach, Calif. Notable this year, Global Response sponsored the event and we were also
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Customer Service Roundup: From Millennials to Bots and ‘How to Wow’
Recent ICMI, CRM magazine and Entrepreneur articles explore current trends in customer service that include: How Millennials are changing the customer service landscape; how to get started in chatbots, messaging and personalization;
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Ka-ching! Back-To-School Retailers Prepare For Tax Free Weekend!
With the new school year just weeks away, back-to-school shoppers have something to get excited about. Throughout August, fourteen states are helping families (and retailers) with an annual Tax Free Weekend. Shoppers
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Global Response honored with 2017 Elite Contact Center Outsourcing Award
Margate, Florida (July 28, 2017) – Global Response, a leading provider of contact center services, is proud to announce that it has won a TMC 2017 Elite Contact Center Outsourcing Award. TMC’s
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IRCE 2017 in Chicago highlighted e-commerce, online retail and technology
From e-commerce trends to online retail strategy, the Internet Retailer Conference + Exhibition 2017 (IRCE 2017) had it all. The conference, held June 6-9 at McCormick Place West, Chicago, delivered an agenda
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Orlando Conference: The Wonderful World of ICMI
The rising pace of service in the contact center sector was behind the theme of the ICMI expo in Orlando in May: Delivering exceptional customer experiences in a complex and changing world.
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Frost & Sullivan staged MindXchange event in Fort Lauderdale
Global research firm Frost & Sullivan brought an event in its Executive MindXchange series to Fort Lauderdale in April. It was the 13th Annual Customer Contact, East: Leveraging Customer Contact as a
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SOCAP Symposium took professional development to the Windy City
SOCAP International, the leading association for customer care professionals, brought its second largest annual show to Chicago in April. The SOCAP 2017 Symposium’s educational roster addressed topics from amazing customers to writing
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