When it comes to customer service, social media is often not the first channel that comes to mind, if at all. While the better-known communication channels such as phone, email, and online
more
Customer Service Call Center Tips to Know in 2021
The customer service that a company provides is one of the most important things they can focus on. Every year, companies nationwide lose billions of dollars due to poor customer service tactics.
more
The Most Important Duties of an Effective Inbound Call Center
When a business reaches the point where they can no longer handle the volume of customer service inquiries alone, they begin to look for a call center partner. At Global Response, we
more
Never Down: All About Our Infrastructure
There are systems in place and routines that are followed in any business. Every workplace has a set of guidelines to follow to ensure order and productivity. While that looks different in
more
Global Response: Inside Our Culture
When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little
more
The Future of Call Centers
The future is always uncertain. As we’ve witnessed recently, changing circumstances can have a dramatic effect on the livelihood of a business. So, what does that mean for the future of call
more
