Education
Call Center
Services

Global Response’s dedicated team can become your sole contact center or an expansion of your existing capabilities.

 

Learn More About Our Education Call Center Services

  • Talk now with a
    Call Center Outsourcing Expert

    800-537-8000

    or we'll call you...

Your Outsourcing Contact in the Education Industry

Integrated Support

Global Response employs and integrates with state-of-the-art CRM technology to track customer contacts on one system, so we can seamlessly manage contacts across channels.

Top Quality Service

Global Response’s agents learn your institution from the inside-out. We work with you to develop custom hiring profiles for Education Brand Specialists that are expertly trained and emulate your organization’s values.

Omnichannel Accessibility

Global Response builds a true omnichannel student support experience, fully customized and integrated into your systems by our skilled integrations team.

Dedicated Brand Specialists

Through unique hiring profiles and immersive brand training, our team of Brand Specialists seamlessly represent you across all channels.

Privacy And Compliance

Our agents are extensively trained on how to maintain student privacy and comply with all state and federal regulations. We’re fully Family Educational Rights and Privacy Act (FERPA) compliant.

Happy Students

Being available to students, whenever and wherever they are, is a testament to an institution’s commitment to students’ success. In a highly competitive industry like education, this matters to the health and success of your organization.

Our Education Call Center Services help you facilitate success.

Let us be your education customer care partner.

Our Education Specialists excel at expressing your institution’s brand personality in every customer interaction (call, chat, email and social media).

Every student matters and educational institutions like yours facilitate student success. When you’re exploring outsourcing education contact center function, it’s vital that your contact center partner shares your mission, understands your brand and has the people, processes and technology in place to ensure organizational and student success.

 

What Educational Call Center Services Can Be Outsourced?

You may be wondering, what customer care services can a private institution, state university, or continuing education company outsource? The options are limitless. Enrollment, registration, retention, tech support, help desk, concierge services are all a part of what we do.

We can also take care of business process outsourcing, phone, chat, email, text, social media support services for higher education, virtual schools, online learning, e-learning, qualifying education and continuing education.