When you outsource order management services to Global Response, you can be sure your customers will still believe they’re talking to your staff. We carefully follow your scripts and adopt your brand personality in all conversations to reinforce your image. We have taken millions of orders and are happy to share what we’ve learned about the best practices to optimize order management solutions for your company.
Our web-based reporting provides access to real-time data on call volumes, service levels, average talk times, abandonment rates, inventory levels, order backlogs, daily sales and more. We can integrate this data into your existing reporting structure so you can optimize your strategies and tactics on the fly.
To ensure the security of your customers’ personal and financial information, we are compliant with SOC2 and PCI1 security standards. Such standards help ensure healthy and trustworthy payment card transactions for your customers when you outsource order taking.
We also maintain controlled access to our facilities, technology and network operations, and we track who accesses what.
Our OrderNet Order Management System (OMS) is a powerful, full-featured system that many of our clients use as their OMS solution.
For other clients, we learn and use their own proprietary order management systems or other commercially available OMS systems such as those from Manhattan, Demandware or Magento.
For still others, we use web-based order management systems and place orders from their site just as customers would. We can take any approach, and our technology teams are experts at integrating OMS systems so your operations remain consistent.
We have the flexibility to staff your account with dedicated or shared agents to make the order management solution both cost-efficient and personalized.
To your customers, of course, all our agents sound as if they work for your company when you outsource order taking and other order management services.
You also have the option to ask our agents to raise your AOV via upselling and cross-selling, which they are all trained to do.