A premier online brand was struggling with conversion rates under 15%. We knew we could change the game for their business using our tech-powered, person-focused approach. The result? Tripled conversion rates, improved brand reputation, and better ROI.
We succeed because we understand our partners’ industries, embrace their brand, translate customer input into actionable insights, and directly improve marketing and customer experience flow.
The company needed to transform brand experience to boost conversion rates
Our partner had built a premium, innovative brand – but their contact center wasn’t reflecting that standard of excellence. Engagement often left customers frustrated or confused, leading to poor conversion rates.
A custom-built solution to find and engage your ideal customer.
We tackled this challenge with our signature approach: powered by technology, perfected by people. First, we got to know the brand inside and out – their goals, pain points, hopes for the ideal customer experience. Then we used state-of-the-art technology to identify key areas optimizing how we engaged customers.
With conversion as the goal, our solutions involved streamlining the call flow to make it more intuitive and reduce customer effort. We improved marketing materials, including mailers, and emails while refining methods to better target eligible consumers.
The final layer? Emotional intelligence and empathic engagement, to make every interaction feel like a VIP brand experience.
Converting customers into brand enthusiasts.
We achieved tripled conversion rates, improved brand reputation, and higher ROI. Customer satisfaction went up, customer effort went down, and sales strengthened.
From a basic “call center” approach, we transformed our partner’s customer experience into a full-service, empathy-driven, premium brand engagement. Every touchpoint became a chance to make customers love the brand – and drive further conversion.
We’re more than just a “call center.”
At Global Response, we embrace the power of your brand and adopt a one-team mentality that puts you in the driver’s seat. We match highly skilled brand specialists with the brands they love, resulting in one-of-a-kind engagements every time. Customer experience management isn’t about reading a script and ticking a box – it’s about building unforgettable experiences that boost customer loyalty and brand reputation over the long term.
Put our customer experience solutions to work for you.
A full-service contact center can deliver outstanding return on investment – and accomplish so much more than a basic plug-and-play service. To increase sales and conversions, we use the best human-centric, data-driven methods to improve customer experience, reduce customer effort, and deliver high customer satisfaction. We provide actionable insights on our partners’ communication strategies, hone the process, and build intensely targeted engagement that converts.
Contact Us To Get Started.