Project management is a very important skillset at an outsourced call center. The success of client implementations, software integrations, IVR updates and marketing campaigns depend on the professional at the helm. Today, on LinkedIn, there are over 26 million profiles that contain the term project manager in their job description or title, but only 4.5 percent include three simple letters that make all the difference – PMP. These initials literally stand for Project Management Professional, but they represent so much more. Global Response, a BPO and outsourced contact center partner, understands that, which is why it has made the proper investments in its people to achieve these certifications.
To earn the PMP title is a laborious task requiring between 4,500-7,500 hours of approved project leadership and a passing score on a four-hour exam covering a 550-page manual. The Project Management Institute (PMI) administers the program and has currently certified over 500,000 global members who participate in several events across 300 local PMI chapters internationally. Dedication and education are what separates the true PMP from any other project manager, along with the network of peers they can rely on for guidance, support and idea sharing.
Members of PMI may participate internationally at major conferences where they attend educational sessions, accumulate required professional development credits or listen to well-accomplished keynote speakers. Additionally, local chapters hold monthly meetings and networking events hosting guest speakers focused on key business topics. The Global Response PMPs have been frequent attendees at both the international and local level. “I’m able to bring what I’ve learned back not only to my department, but to other team members at Global Response. It helps strengthen their departments as well,” Abigail H. (Vice President of Implementation & Business Process, PMP) recently said after attending a local event.
Global Response understands that certification in the PMI program is a mark of excellence and integral to the success of its business as an outsourced contact center. To learn more about how its project management professionals have outlined the call center’s client implementation program, please fill out the form below.