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You’ve come to the right way

Talk to Call Center Expert

  • Talk now with a
    Call Center Outsourcing Expert

    800-237-8000

    or we'll call you...

Find an outsourcer that fits.
Here's where to start.

First, define your objectives and scope your program.
Set up a telephone consultation with
a qualified provider candidate.

Are you talking with an expert?
Does it feel like a fit?
Follow with a thorough
qualification process.

(see below)

But first…

10

Call Center
Outsourcing
ESSENTIALS

Compare and qualify providers against these fundamental components of outsourcing success.
Use this as a checklist to identify a fit in strategy, execution and the intangibles.

2.

Implementation

Ask candidates to provide a detailed implementation plan with a description of their approach to launching. Understand timing and commitment required by both parties. Request a roadmap of the launch process. Is it collaborative? Can they help you establish new processes, if needed? What best practices do they recommend? Ask about PMP credentials of the Implementation Manager.