Contact Center Services

We offer a full range of contact center services, including “high-touch” customer care, inbound sales, order processing, chat support, email response and social media support.

Global Response is a true contact center, going beyond traditional call center services to interact with your customers via any channel they choose. In every channel, and in every interaction, we communicate your brand personality as enthusiastically as you do.

Our Brand Specialists are experts on your products, customers, policies and procedures. Whatever service they’re providing for your company — customer care, order management, selling, chat support or others — our commitment to your brand comes through every time we interact with your customers. What’s more, we share with you the best practices we’ve observed and implemented in providing these services for leading brands.

In every channel, and in every interaction, we communicate your brand personality as enthusiastically as you do.

Customer Care

Customer care is more than a service, it is a mindset embodied in each customer interaction.

Technical Support

Brand Care support after the sale is as important to keeping a customer as the sale itself.

Fulfillment & 3PL

Brand Care from initial customer contact until the moment your product is in their hands.

Order Management

We understand the importance of a seamless order management process.

Interactive Voice Response (IVR)

User-friendly IVR experiences that work for your customers.

Chat Support

Easy-to-use powerful live chat support applications that deliver instant messaging technology to your customers’ fingertips.

Social Media Monitoring

Our social media experts facilitate brand-affirming customer interactions and provide crucial insights about your business.

Cross Selling and Upselling

We use our proven experience to effectively cross-sell and up-sell your products and service.

Email Support

Email is still an important touchpoint in the customer life cycle. Cost effective and versatile.

Business Process Outsourcing (BPO)

Brand Care to help your operation run more smoothly.