Your website, catalog and marketing campaigns sell your products and services while establishing and promoting your brand personality. When consumers respond, they expect to engage with a representative of your company and have an experience that reinforces your relationship with their brand. At Global Response, that’s exactly the experience our Brand Specialists deliver.
Whatever industry you’re in — luxury brands, automotive, omni-channel retailing, healthcare, education – we offer the full range of inbound call center services. We can help you increase sales, delight customers and reinforce brand loyalty. We strive to reduce customer effort and consistently deliver on your brand promise in every interaction with your customers.
Global Response is The Experience Center for many of the world’s exceptional brands. Our contact centers specialize in providing solutions that are highly customizable, responsive to change and are infused with our Brand Centric culture. How does inbound call center outsourcing work?
Our dedicated teams of Brand Specialists, recruited by Global Response specifically for our partners’ accounts, create the customer experience tailored to your Brand’s requirements.
In-house and client-site training, quality assurance and Brand passion empower our specialists to engage customers and provide exceptional customer service, sales, order management and tech support. We provide our services on your customers’ preferred channels, including phone,email, chat or social media.
Technology, such as Cisco Unified Contact Center Enterprise and Calabrio workforce management software, power Global Response operations. We integrate effectively with your platforms and we customize our workflows to support your business. Real-time reporting and analytics paint a clear picture of your account operations and offer business insights.
Our Business Intelligence methods measure customer satisfaction in terms such as Net Promoter Score.
We align with third-party rating services, including StellaService, to ensure a high level of customer engagement.
The benefits of outsourcing to Global Response give you the freedom to focus on your enterprise’s core competencies while relying on the expertise of a proven contact center to create brand loyalty and increase lifetime value. Your contact center should allow you to:
Global Response believes in low customer effort, high quality engagements with an emphasis on first contact resolution. You have complete authority to engineer each engagement to your specific brand requirements.
Subcomponents of the engagement can include:
Global Response understands the importance of a seamless order management process. We collaboratively design a system of best practices that builds on your order process.READ MORE
We use our proven experience to effectively cross-sell and upsell products and services, incorporating our client’s sales strategy and enhancing it for the contact center. We understand the goal is to convert from a call center to a profit center.READ MORE
Email support is still an important touchpoint in the customer life cycle. Cost effective and versatile.READ MORE