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Welcome to our Blog

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May 26, 2017 Global ResponseNo Comments

IRCE 2017 in Chicago highlighted e-commerce, online retail and technology

From e-commerce trends to online retail strategy, the Internet Retailer Conference + Exhibition 2017 (IRCE 2017) had it all. The conference, held June 6-9 at McCormick Place West, Chicago, delivered an agenda
   more

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April 20, 2017 Global ResponseNo Comments

Frost & Sullivan staged MindXchange event in Fort Lauderdale

Global research firm Frost & Sullivan brought an event in its Executive MindXchange series to Fort Lauderdale in April. It was the 13th Annual Customer Contact, East: Leveraging Customer Contact as a
   more

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March 7, 2017 Global ResponseNo Comments

Shoptalk created excitement ahead of its second conference

Shoptalk, the nextgen commerce event, made a big splash with its debut on the trade show circuit last year and projected more than 5,000 attendees at its Las Vegas event just held
   more

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November 22, 2016 Global ResponseNo Comments

Customer Service is all about holiday spirit

One of the best things about the holiday shopping season at Global Response is being there to help a customer get a special gift to a special someone. Or to comb through
   more

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October 3, 2016 Global ResponseNo Comments

Our Team Members are Customer Service Champions

Global Response is celebrating Customer Service Week, Oct. 3-7 this year, with a series of fun events designed to remind our team members how much we appreciate their dedication to helping the
   more

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September 29, 2016 Global ResponseNo Comments

What Makes a Great Brand Specialist?

Taking good care of customers requires a very specific set of skills. In the position of customer service representative – or Brand Specialist, as they’re known at Global Response, the objective is
   more

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September 23, 2016 Global ResponseNo Comments

Shop.org 2016: A Special Event in Dallas

Shop.org 2016, NRF’s Digital Retail Summit, was held from Sept. 26 to Sept. 28 in Dallas this year. In the tradition of National Retail Federation productions, the conference delivered non-stop  information and entertainment. Keynote
   more

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September 22, 2016 Global ResponseNo Comments

Global Response is hiring to fill 700+ Customer Service Representative jobs

Global Response, The Brand Call Center, is hiring more than 700 Customer Service Representatives to fill jobs at its Margate, Florida call center. Our call center provides outstanding Customer Service on behalf
   more

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August 19, 2016 Global ResponseNo Comments

Callback: Smoothing the ebb and flow

The peaks and valleys of call volume roll through a contact center like waves on the beach. They are a given, day in and day out. We are always on the lookout
   more

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August 15, 2016 Global ResponseNo Comments

Customer Service Roundup: Macy’s focuses on strong stores, e-commerce

Macy’s last week announced plans to cut about 100 stores to strengthen itself “as America’s preferred omnichannel shopping destination.” The company said it was reallocating resources to high-growth stores and e-commerce operations.
   more

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August 12, 2016 Global ResponseNo Comments

Meeting the quality assurance challenge

One of our contact center teams tells the story of how it challenged its quality assurance process recently – and won. Since putting its new system in place, the team has exceeded
   more

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August 8, 2016 Global ResponseNo Comments

Customer Service Roundup: Wal-mart to buy Jet.com

Last week’s rumors are today’s news. Wal-mart agreed to buy retailer Jet.com in a $3.3 billion deal Monday.  The deal marks the largest acquisition of an e-commerce startup, according to the Wall
   more

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August 5, 2016 Global ResponseNo Comments

Contact centers help ensure customers enjoy tax-free savings

The back-to-school shopping season is here again and, in the call center, that means more promotions, higher contact volume and checking sales tax twice. Back-to-school spending on K-12 students is expected to
   more

July 27, 2015 Global ResponseNo Comments

Contact Center Culture Strengthens a Brand from the Inside Out

Building an exceptional contact center operation is a multi-faceted project, involving the coordination of cutting-edge technology, strong workforce management and stellar quality assurance at every level. However, the most effective and innovative
   more

July 20, 2015 Global ResponseNo Comments

The Evolution of Workforce Management in the Contact Center

Optimizing the productivity of the contact center workforce is a task that every manager must fulfill on a daily basis, and something that simply cannot be done alone. In fact, contact centers
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July 13, 2015 Global ResponseNo Comments

3 Unrivaled Benefits of Call Recording in the Contact Center

To maximize customer satisfaction and build a strong brand reputation for service, a contact center must commit to long-term enhancement. This requires managers to implement digital tools that directly promote a better
   more

June 22, 2015 Global ResponseNo Comments

Develop a Complete Approach to Customer Service Training

The world of customer service has transformed as businesses everywhere adopt a digital standard of operations, and as a result, today’s consumers demand higher levels of consistency and quality when interacting with
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June 15, 2015 Global ResponseNo Comments

Top 5 Contact Center Agent Skills for an Exceptional Brand Experience

Creating a memorable, compelling brand experience demands strong coordination across the call center is an integral part of establishing the brand. Managers need to ensure that consistency and quality are promoted throughout
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May 18, 2015 Global ResponseNo Comments

Top 8 ICMI Articles to Guide the Modern Call Center

The International Customer Management Institute has long stood as an authority in the world of customer management in the call center, offering guidance to organizations around the globe as they optimize their
   more

May 10, 2015 Global ResponseNo Comments

4 Secrets to Scaling Contact Center Operations

Adaptability is paramount to success in the ecommerce environment, and when it comes to call center management, you must be able to respond quickly and precisely to the factors at play. Whether
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