Enterprise Infrastructure Services

  • Global Response has built resilient, diverse and secure enterprise infrastructure services to help our contact center become one of the best in the country.

Our dynamic IT infrastructure delivers redundant sources of network communications, and computing services to internal and external resources.

We deploy enterprise infrastructure services hardware and technology protocols that provide for high availability and redundancy.

  • Enterprise Telephony

You can rely on our enterprise-level telecommunications framework. Telecom diversity is achieved by terminating voice calls from multiple service providers into voice processing platforms in geographically separated data centers using Cisco Contact Center Enterprise (UCCE) multi-site High-Availability architecture.

Connectivity is on-net with multiple Tier 1 service providers with direct fiber termination from each network edge, using multi-homed peering via Border Gateway Protocol (BGP).  Global Response data centers are geographically diverse.

The technology, protocols, and hardware we use provide for high availability and transparent failover.

  • Cisco + Global Response

Gone are the days of “one-size-fits-all” customer contact.

Your customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. With that in mind, the Cisco Unified Contact Center Enterprise (UCCE) platform is a foundation of the Global Response telephony, CTI and ACD framework.

This allows us to build customized, start-to-finish care experiences, enabling your brand to deliver contextual, continuous and capability-rich customer journeys. Let’s engage your customers in many different channels, with personalized service.

This architecture allows Brand Specialists to be more efficient, productive and motivated. And it improves quality through connected reports and insightful analytics.

  • PCI + SOC Compliant

Global Response has been certified compliant with Payment Card Industry (PCI) Data Security Standards (DSS) Level 1 and System and Organization Controls 2 Type 1 (SOC2).

Learn more about our contact center technology

Software
Integration
ACD Data Reporting
Collaborative Scenarios