“Customer experience matters even more when the economy is strong.” A new study published in Marketing Science finds.
This week, our content heard from around the web focuses on the power of positive thinking in customer service and the value of your brands’ customer experience. Take a read below:
- Research shows how customer service is actually more important during economic prosperity. A study published in Marketing Science finds.
- Proactive customer service will make your employees happier too. The power of positive thinking, or in this case positive actions, brings results.
- How to hire the right people for customer service. Your customer service representatives are the voice of your brand to your customers. It is important to find the right fit.
- Nine tips for customer service in social media. Even just getting the basics down in branded, timely response can make all the difference.
Don’t forget. Global Response will be attending the Shop.org Summit in Seattle from Sept. 29 – Oct 1st. Let’s meet!