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Welcome to our Blog

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July 21, 2020 globalNo Comments

Does Your Customer Service Experience Game Plan Include Social Media?

Developing a modern, brand-centric customer service game plan is a complex process. Each step and customer contact point needs to be considered. Most companies plan for interactions via phone, email and chat,
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May 15, 2020 globalNo Comments

What does it mean to be a Brand Contact Center?

So much goes into developing a branding strategy for any company. In the past, branding could be thought of as your logo design, the colors you use or the look of your
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May 6, 2020 globalNo Comments

Difference Between an Inbound Call Center and an Outbound Call Center

Call centers are an effective and efficient way to make sure customers are able to have a memorable experience. Companies of all sizes partner with call centers for a variety of reasons.
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March 30, 2020 globalNo Comments

Benefits from Working with a Customer Service Call Center

Global Response believes that a dedicated customer service call center is one of the greatest allies for companies that want to develop a distinct relationship with their customers. It is all about
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