When it comes to the success of a call center, one of the key pillars of measurement is the technology and software that are used on a daily basis. The systems and
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Does Your Customer Service Experience Game Plan Include Social Media?
Developing a modern, brand-centric customer service game plan is a complex process. Each step and customer contact point needs to be considered. Most companies plan for interactions via phone, email and chat,
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What does it mean to be a Brand Contact Center?
So much goes into developing a branding strategy for any company. In the past, branding could be thought of as your logo design, the colors you use or the look of your
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Difference Between an Inbound Call Center and an Outbound Call Center
Call centers are an effective and efficient way to make sure customers are able to have a memorable experience. Companies of all sizes partner with call centers for a variety of reasons.
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Benefits from Working with a Customer Service Call Center
Global Response believes that a dedicated customer service call center is one of the greatest allies for companies that want to develop a distinct relationship with their customers. It is all about
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