Global Response is a leading U.S.-based provider of outsourced customer contact solutions and call center services for established omnichannel retail, entertainment and media companies. Education, healthcare and insurance are also among the industries we serve.
We specialize in top-quality dedicated customer care, order conversion and inbound sales, technical support, customer relationship management, chat support, email response and social media.
Customized integrated technology solutions, managed by our veteran technology professionals, incorporate your preferred platforms. Our business intelligence options, with real-time reporting and analytics, measure and provide insight into your program operations.
Our training and quality assurance are aligned to ensure continuous evolution of your program. And we offer flexibility in responding to workforce management requirements, as well as all your needs.
We build long-term relationships and value our partnerships. We would be proud to represent you.
Global Response is passionate about our clients’ brand — passionate about expressing the personality of their brand, dedicated to communicating the essence of their brand and committed to delivering a positive, lasting impression of their brand with every customer interaction.
Our clients trust us with their most valuable asset — their customers. This is a critical responsibility that we take seriously so we recruit and hire only the right people to fit your needs. We train our Brand Specialists with top trainers, e-learning tools, dedicated training facilities, brand immersion and direct input from your customer care team.
At Global Response, call center agents are transformed into elite Brand Specialists, mastering not just customer service, but customer service for your brand.
If you’re considering outsourced contact centers, be sure to talk with the Brand Specialists of Global Response. You’ll discover a higher level of personalized customer service and a unique “Brand Care” approach that delivers exceptional customer experiences, in the voice of your brand.
Global Response has been in business since 1974. Our extensive client list includes global brands and premier retailers such as Zara, National Geographic, Lacoste and Crate&Barrel.
Our business is built on the values that our founder, Herman Shooster, embodies — accountability, discipline, integrity and a sense of family.
At Global Response, our Brand Specialists, managers, employees, partners and principals, clients and customers are all treated like family.
Elevating the art of customer service to the level of family togetherness is what sets Global Response apart from every other call center. Family togetherness is the foundation of our unique corporate culture and it’s why the world’s top brands continue to be our loyal clients, year after year.
Call 800.537.8000 and discover for yourself the Global Response difference.