Global Response is a leading provider of outsourced contact center services. Our call
centers are based in the United States and offer dedicated customer service, inbound and
outbound sales, email response, live chat, social media, IVR solutions and analytics.
The essence of our approach is to become immersed in your brand and create deep
engagement with your patrons. This knowledge, combined with the right people, repeatable processes and aligned technology, allows us to deliver the precise level of engagement our customers desire.
We support many long-term relationships forged on the basis of open communication, first-rate customer experiences and branded customer service. Our goal is to change our
conversation from outsourcing to partnership.
Global Response clients trust us with their most valued asset — their customers. They
understand that we are committed to achieving a positive, lasting impression of each brand with every customer engagement. This understanding shapes all that we do. As a result, we undertake a significant commitment to immerse our Brand Specialists in our clients’ brand culture.
Brand Care is a hallmark of Global Response. We design each solution from site
orientation to training, area branding to recognition programs, systems and security to
protect and enhance your brand impression.
Our culture, customization and level of operational flexibility form the foundation for
successful Brand Care.
Herman Shooster founded Global Response with the knowledge that there was tremendous value in consistently delivering a superior customer experience. His tenets of accountability, integrity, transparency, discipline and teamwork touch every element of daily operations.
Our vibrant culture fosters a creative and engaged workforce. We provide our associates
with professional development, as well as a comprehensive benefits package that includes
childcare subsidies and recognition for tenure.
We understand that a strong, inclusive culture fosters a close-knit workplace that inspires
team spirit and commitment. Our investment in our associates pays dividends in their
commitment to our client brands.