We’ve all had those rare customer support experiences that left us feeling better than when we started. They’re seamless, intuitive, fast, friendly, and above all, make us feel good. That feeling? It’s the Global Response difference.
One in three customers says they would leave a brand they love after one bad customer service experience. Brands can lose customers for a number of reasons related to customer support.
If you can’t scale your support team, customers may start to experience long wait times, holds, or even months between support communications. They may go elsewhere before their problem can be solved.
If you do find a way to scale your support with a contact center, you may find customers frustrated by impersonal agents who don’t have a nuanced understanding of their needs or apply empathy and creative thinking to solve their problems.
A good support experience is seamless – easy at an almost subconscious level. But so many platforms can be glitchy, complicated, or just not intuitive. These problems can lead to high abandonment rates when we’re on the customer end.
Business impact begins and ends with people. We bring a customer-obsessed mentality to every touchpoint and exceed customer expectations every step of the way. We also use the best tools in the business to ensure seamless customer resolutions.
We use the best tools in the industry supporting products, processes, and systems – without sacrificing the human touch. Problems, solved.
Focus on your business strengths and let us work for you. At Global Response, we are customer experience experts, and we’ll take on the strategy, interactions, and solutions that you need to keep customers coming back for more. With us behind you, your team can be free to do what they do best.
Our brand specialists have high EQs and a deep understanding of your customer. We focus on engaging empathetically with your customers, listening carefully to their feedback, and translating those touchpoints into strategic data insights for your brand. Customers feel seen and heard, and you get key insights to help you grow.
Your brand is our passion and our technology is built to support every part of your process. From queries like product fit, service warranties, retail refunds, benefits coverage, or appointment bookings, we’ve got you covered.
We have over 40 years of experience solving customer issues and building brand loyalty through each support interaction. We’re in nearly every industry and ready to bring our signature support to your brand.
When FILA was struggling with losing customers because of negative support experiences, we redefined what a positive experience could be. In 2021 alone, online sales went up 25% and customer queries for orders and refunds decreased by 28%, thanks to the Global Response difference.
Dawn Trenson | VP of E-Commerce in North America | FILA
Contact us today to learn more about how we can serve you.