When it comes to customer service, there are endless ways that companies can structure their process to cater to their customers. This can be everything from the types of products and services
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Delivering Outstanding Customer Service with Flexible Technology Integration
The volume of inquiries a company receives on any given day can be quite overwhelming, especially if the company is not able to handle the volume of incoming requests. In order to
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The Best Call Center Software Tools in 2021
A key factor of handling customer inquiries in an organized manner is the type of infrastructure you have in place. There needs to be a clear protol to ensure consistency and that
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The Benefits to Homeshoring
Over the last several years, homeshoring has been a growing trend in the customer service industry. To homeshore is to transition brand specialists into a work from home environment, rather than a
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Advice for Outsourcing Your Call Center Services
Outsourcing your customer service to a call center can be a bit overwhelming and uncertain. Many companies are hesitant to make this transition, as they are unsure on how the process works.
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What Clients Want from Customer Support: 2021 Edition
When it comes to outsourcing customer support, clients have certain requirements and expectations. Beyond providing a positive experience for customers, a large number of factors contribute to the customer experience which need
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