There are many things that contribute to the reputation of a company, and the customer service they provide is a huge part. While there are many facets of the overall customer service
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There are many things that contribute to the reputation of a company, and the customer service they provide is a huge part. While there are many facets of the overall customer service
more
One of the most important benefits of partnering with an outsourced contact center is data reporting. Though it is a major benefit that is often overlooked in importance, it is essential in
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There are many options to choose from when it comes to partnering with a call center. While there are many different factors to consider when doing so, the training process that the
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Call centers have evolved quite a bit since their founding in the 1950s. The practices that are followed and the technology that is used have both experienced quite a rapid change since
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Over the years, customer service has evolved from outgoing sales calls to simple phone support to two-way communication with customers over a variety of methods. With customers constantly searching for quick and
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When it comes to customer service, social media is often not the first channel that comes to mind, if at all. While the better-known communication channels such as phone, email, and online
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The customer service that a company provides is one of the most important things they can focus on. Every year, companies nationwide lose billions of dollars due to poor customer service tactics.
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When a business reaches the point where they can no longer handle the volume of customer service inquiries alone, they begin to look for a call center partner. At Global Response, we
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There are systems in place and routines that are followed in any business. Every workplace has a set of guidelines to follow to ensure order and productivity. While that looks different in
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When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little
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The future is always uncertain. As we’ve witnessed recently, changing circumstances can have a dramatic effect on the livelihood of a business. So, what does that mean for the future of call
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Here at Global Response, we are always researching the latest and best ways to speak your brand. From call center outsourcing to social media support and branded customer care, we help our
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If 2020 has shown us anything, it’s that current technology makes it possible for almost anyone to work from almost anywhere. Due to the nature of our fast-paced digital world, an overwhelming
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The goal of customer care is to always provide clients with the best possible experience. There are many ways to reach this goal and continually improve. New procedures can be implemented, current
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Developing a brand experience that will foster loyal customers is a key element in any successful business. Of course, customer service plays a big role in this. A company’s customers will speak
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Many companies believe it is best for a company to keep all operations in-house to ensure a cohesive and well-rounded brand experience. A large number of companies have a dedicated customer service
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Providing a positive customer service experience is a key factor in the success of any company. There are so many steps and variables to consider throughout the process, that it becomes easy
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For many online retailers, generating sales through targeted advertising is key to driving revenue. But the online customer experience should not stop once a sale is made. With the increased prevalence of
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As a company grows, so does the need for additional customer service. When faced with the task of added customer care, there are two routes a company can take. One is to
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Customer care is a major component of any brand experience. One of the best things a company can do for their business is to set up a process that ensures a high-end
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