Global Response blog

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What Is A Contact Center

What is a contact center? What’s the best way to retain customers? Some might say incredible products that will sell themselves. Others may argue that having the best price on the market attracts the most consumers. Still others may argue that an online presence, or a memorable brand, or any number of other factors is the […]

The Global Response blog & resources

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We’ve been doing this for a long time. With over four decades of experience, Global Response is a recognized thought leader in human-centric customer experience management and contact center solutions. Browse our full library of resources including customer engagement tips, industry trends, and in-depth contact center guides.

Contact Center Industry

45+ years in retail and e-commerce

Put our expertise to work for your team. A full-service contact center solution with this level of industry experience can help reduce costs, increase customer satisfaction, and drive sales.