Company culture is something that defines a work environment, and how associates move throughout their day. When strong enough, the company culture is something that spills out into every aspect of the
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Winning Your Customers Over
Support vs Success Customer support and customer success are two terms that are often used interchangeably when it comes to speaking about customer service aspects of a company. In reality, customer support
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Verint – Workforce Management – Knowing When We Need to be There
One of the biggest factors of growing and running a successful organization is workforce management. It is essential to know what is going on at any given time, and a roadmap to
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Job Trends in Customer Support in 2021
At Global Response, we understand the importance of staying on top of industry trends. It is essential not only to our success, but to the success of each of our clients. As
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Five9’s Courtesy Callback Service Streamlines Customer Experience
At Global Response, it is our top priority to deliver the highest level of service possible to our clients and their customers. One thing that helps us achieve this is the software
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How To Grow Your Business Faster By Outsourcing Customer Support Services
The overarching goal of every business can be summed up in one word – growth. The question of how to grow a business is a very loaded question and one in which
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