Global Response blog

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What is a Contact Center? Definition and Benefits

What’s the best way to retain customers? Some might say incredible products that will sell themselves. Others may argue that having the best price on the market attracts the most consumers. Still others may argue that an online presence, or a memorable brand, or any number of other factors is the best way to engage and […]

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How To Create a Winning B2B Customer Service Strategy

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Business Process Outsourcing, Call Center Outsourcing, Contact Center
a call center agent utilizing their customer service skills to provide a great customer experience

The 6 Most Important Customer Service Skills In 2023

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Business Process Outsourcing, Call Center Outsourcing, Contact Center
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Customer Service Outsourcing – Is It Right For Your Organization?

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Business Process Outsourcing, Call Center Outsourcing, Contact Center
a call center agent focused on creating a great customer experience

How To Create a Customer Focus Strategy For Your Organization

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Contact Center, Inbound Call Center

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The Global Response blog & resources

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We’ve been doing this for a long time. With over four decades of experience, Global Response is a recognized thought leader in human-centric customer experience management and contact center solutions. Browse our full library of resources including customer engagement tips, industry trends, and in-depth contact center guides.

a person checking their watch, tracking their call center's average handle time.

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

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Best Practices, Business Process Outsourcing, Call Center Outsourcing, Customer Experience Management, Global Response Blog
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11 Customer Service Techniques To Take Your Organization To The Next Level

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Call Center Outsourcing, Customer Experience Management, Global Response Blog
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Global Response Clients Honored with “Best Customer Service 2023” Awards in Newsweek and Forbes

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Global Response Blog, Industry
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The Last Customer Experience Guide You’ll Need

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Customer Experience Management
a person talking on their cell phone discussing the differences between customer support and customer success.

Customer Success vs Customer Support: What’s The Difference?

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Customer Experience Management
a person about to use their computer to make a purchase from a customer obsessed company

4 Reasons You Should Be Customer Obsessed (and 5 Tips to Help You Get There

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Customer Experience Management
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5 Customer Experience Metrics That Matter Most (and how to track them)

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Customer Experience Management
a person at their computer, wearing a headset researching information about customer orientation

Customer Orientation: Putting The Customer First

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Customer Experience Management, Customer Retention
a person researching "what is customer service" on their phone

What Is Customer Service? A Guide To Improving Customer Satisfaction

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Customer Experience Management
Contact Center Industry

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