Global Response blog

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Omnichannel contact center

Omnichannel contact centers: the evolution of customer communication https://youtu.be/3z8xfKSOfe0When you think of the best forms of customer communication, what jumps to mind? Maybe it’s traditional advertising or digital display ads. Or maybe you prefer email and social media. Or, for some companies, the majority of contacts come over the phone. So what’s the best form of customer […]

The Global Response blog & resources

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We’ve been doing this for a long time. With over four decades of experience, Global Response is a recognized thought leader in human-centric customer experience management and contact center solutions. Browse our full library of resources including customer engagement tips, industry trends, and in-depth contact center guides.

Contact Center Industry

45+ years in retail and e-commerce

Put our expertise to work for your team. A full-service contact center solution with this level of industry experience can help reduce costs, increase customer satisfaction, and drive sales.