There are many things that contribute to the reputation of a company, and the customer service they provide is a huge part. While there are many facets of the overall customer service
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How Data Reporting Can Benefit Your Brand
One of the most important benefits of partnering with an outsourced contact center is data reporting. Though it is a major benefit that is often overlooked in importance, it is essential in
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Why Choose Global Response?
There are many options to choose from when it comes to partnering with a call center. While there are many different factors to consider when doing so, the training process that the
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Call Center Retrospective: Then and Now
Call centers have evolved quite a bit since their founding in the 1950s. The practices that are followed and the technology that is used have both experienced quite a rapid change since
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Omnichannel Contact Center Solutions: What Is It
Over the years, customer service has evolved from outgoing sales calls to simple phone support to two-way communication with customers over a variety of methods. With customers constantly searching for quick and
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How Social Media Monitoring Is Becoming More Relevant
When it comes to customer service, social media is often not the first channel that comes to mind, if at all. While the better-known communication channels such as phone, email, and online
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Customer Service Call Center Tips to Know in 2021
The customer service that a company provides is one of the most important things they can focus on. Every year, companies nationwide lose billions of dollars due to poor customer service tactics.
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The Most Important Duties of an Effective Inbound Call Center
When a business reaches the point where they can no longer handle the volume of customer service inquiries alone, they begin to look for a call center partner. At Global Response, we
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Never Down: All About Our Infrastructure
There are systems in place and routines that are followed in any business. Every workplace has a set of guidelines to follow to ensure order and productivity. While that looks different in
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Global Response: Inside Our Culture
When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little
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The Future of Call Centers
The future is always uncertain. As we’ve witnessed recently, changing circumstances can have a dramatic effect on the livelihood of a business. So, what does that mean for the future of call
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The Best Call Center Software Tools of 2020
Here at Global Response, we are always researching the latest and best ways to speak your brand. From call center outsourcing to social media support and branded customer care, we help our
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Why Should You Opt for Online Chat Support
If 2020 has shown us anything, it’s that current technology makes it possible for almost anyone to work from almost anywhere. Due to the nature of our fast-paced digital world, an overwhelming
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How to Improve Your Chat Support
The goal of customer care is to always provide clients with the best possible experience. There are many ways to reach this goal and continually improve. New procedures can be implemented, current
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How Call Centers Maximize Your Customer Retention
Developing a brand experience that will foster loyal customers is a key element in any successful business. Of course, customer service plays a big role in this. A company’s customers will speak
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Problems Organizations Avoid By Using Outsourced Call Centers
Many companies believe it is best for a company to keep all operations in-house to ensure a cohesive and well-rounded brand experience. A large number of companies have a dedicated customer service
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Why Large Companies Choose to Outsource Their Call Centers
Providing a positive customer service experience is a key factor in the success of any company. There are so many steps and variables to consider throughout the process, that it becomes easy
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Why Social Media Monitoring is Essential For Online Retailers
For many online retailers, generating sales through targeted advertising is key to driving revenue. But the online customer experience should not stop once a sale is made. With the increased prevalence of
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The Pathway to Successful Customer Call Service Outsourcing
As a company grows, so does the need for additional customer service. When faced with the task of added customer care, there are two routes a company can take. One is to
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How to Build the Omnichannel Contact Center of Your Dreams in 2020
Customer care is a major component of any brand experience. One of the best things a company can do for their business is to set up a process that ensures a high-end
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