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Welcome to our Blog

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April 15, 2021 globalNo Comments

Verint – Workforce Management – Knowing When We Need to be There

One of the biggest factors of growing and running a successful organization is workforce management. It is essential to know what is going on at any given time, and a roadmap to
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April 15, 2021 globalNo Comments

Job Trends in Customer Support in 2021

At Global Response, we understand the importance of staying on top of industry trends. It is essential not only to our success, but to the success of each of our clients. As
   more

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April 15, 2021 globalNo Comments

Five9’s Courtesy Callback Service Streamlines Customer Experience

At Global Response, it is our top priority to deliver the highest level of service possible to our clients and their customers. One thing that helps us achieve this is the software
   more

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April 7, 2021 globalNo Comments

How To Grow Your Business Faster By Outsourcing Customer Support Services

The overarching goal of every business can be summed up in one word – growth. The question of how to grow a business is a very loaded question and one in which
   more

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April 7, 2021 globalNo Comments

Pro Tips To Wow Your Customers With Live Chat Support

When it comes to customer service, convenience is a key factor. In recent years, one of the most highly sought after services that offers customers the convenience they crave, is live chat
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April 6, 2021 globalNo Comments

A Day In The Life of a Brand Specialist at Global Response

The approach Global Response takes with customer care is very different from what you would find at your run-of-the-mill call center vendors. At Global Response, we do not refer to our associates
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