When a customer contacts a company’s customer service department, it is often because they are experiencing a problem. Order delays, technical issues and more can be the source of many customer inquiries.
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What does it mean to be a Brand Contact Center?
So much goes into developing a branding strategy for any company. In the past, branding could be thought of as your logo design, the colors you use or the look of your
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Difference Between an Inbound Call Center and an Outbound Call Center
Call centers are an effective and efficient way to make sure customers are able to have a memorable experience. Companies of all sizes partner with call centers for a variety of reasons.
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Domestic Call Center Outsourcing
Businesses of all sizes and industries reap the benefits of partnering with US-based call centers. There are many added benefits in doing this, such as leveraging increased scalability and flexible technology solutions.
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The Training Process at Global Response
When it comes to training our teams at Global Response, we take a unique approach. Global Response is much more than just a call center. We take into consideration all aspects of
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First Call Resolution
There are many Key Performance Indicators to measure when it comes to Tech Support Call Center Outsourcing. One of the most important factors is known as First Call Resolution, or FCR. First
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The 5 Things Inbound Call Center Agents Should Be Doing
At Global Response our teams of dedicated Brand Specialists strive to build positive engagements and customer loyalty with every interaction. From its 45 years of experience working with such a great variety
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Adapting to Changing Circumstances: Benefits of Continuity and Stability
At Global Response, we believe that preparation is key. As new safety guidelines from the CDC are being released and many non-essential businesses are being shut down, Global Response is ready to
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Benefits from Working with a Customer Service Call Center
Global Response believes that a dedicated customer service call center is one of the greatest allies for companies that want to develop a distinct relationship with their customers. It is all about
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The Top 10 Effective Inbound Call Center Metrics You Should Be Tracking
1. Average Speed of Answer Tracking the average speed of answer helps the call center monitor its efficiency by understanding how long customers are waiting to obtain assistance. This KPI is directly
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COVID-19 Response: Times Change, Our Values Do Not
Times change, but our values do not. In these uncertain times, Global Response remains committed to the mission we established more than 45 years ago. We provide exceptional, branded customer support, serving as an
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Patient-Centered Healthcare Call Center Services: Why Your Facility Will Benefit From Customer-Centric Call Center Support Services
Healthcare leaders know that patient satisfaction greatly impacts the financial health of hospitals and healthcare systems. For this reason, hospitals across the U.S. are going to great lengths to ensure that employees
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The Business Owner’s Guide to Inbound Call Centers
Customer service is critical to building a successful brand, but managing a high volume of customer contacts can be daunting. Outsourced call centers effectively manage your contacts and become a seamless extension
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How to Hire a Call Center Service Provider
The decision to hire a call center service provider is a strategic move towards customer loyalty, increasing sales and saving money. The next step is choosing the provider to deliver this success.
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Best Practices of Inbound Call Centers
#1: Evaluate Brand Specialists During the Interview Process Give new hires an opportunity to demonstrate key skills in their interview. This can range from skills assessments to personality tests to role playing
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Global Response selected by EVgo to further improve best-in-class customer service
Contact center supports customers using nation’s largest and most reliable electric car fast-charging network MARGATE, Fla. (Dec. 12, 2019) – Global Response, The Brand Call Center, announced that it has been
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Why an Omnichannel Call Center is Necessary in 2020
87% of customers believe that brands could do more to deliver a seamless customer experience. And only 47% say that customer service departments are properly equipped by their companies to deliver “one-call
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7 Tips for Maximizing your Ecommerce Customer Service
As an ecommerce business, you face experience some of the strongest competition in any industry, but you also have the best opportunity to delight customers and grow your business. Learning how to
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Is Your Outsourced Call Center Properly Representing Your Brand?
How Can a Call Center Agent Represent Your Brand? There are many outsourced call center options around the world. But most call centers don’t go above and beyond to train their staff
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What are the Benefits of an Inbound Call Center
An inbound call center is specifically designed and trained to handle the variety of incoming communications, quickly identifying customer needs and resolving each contact to grow your relationships with customers. How well
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