In the field services industry, customers can sometimes fall through the cracks. At Global Response, we make your brand stand out from the crowd with superior contact center solutions.
Studies show that improving customer satisfaction can increase revenue by up to 15% – but in field service sectors, customers report some of the lowest satisfaction rates of any industry.
But why?
In the field service industry, it’s hard to be customer-centric. Field service technicians are the people spending the most time on the ground, but often their work is siloed from, say, a sales or customer success team.
Often it’s simply a problem of scale. Field service industries need force-multipliers and a customer engagement solution that doesn’t overburden their teams and budget.
Field services collect all kinds of customer data points – but often that data doesn’t translate into insights to optimize performance. Sales and account management teams are left scrambling when customers complain.
Global Response has decades of experience in integrated, state-of-the-art field support. Our teams have strategies to help break down data silos and get to the real issues that impact customer satisfaction.
Put our field support services to work for you with our customer-focused world-class support that can improve your CSAT score and build new efficiencies in your workflow.
Your bottom line will thank you.
Our highly skilled brand specialists know that customer satisfaction can change the game. We implement omnichannel strategies to support your field representatives, improve sales velocity, and deliver happy, satisfied customers.
Our field support services aim to centralize functions across customer engagement so your team isn’t stretched so thin. Through deliverables like first-contact resolution and speedy ramp times, our strategies act as force-multipliers for territory managers.
Customer satisfaction is a differentiator in the field services industry. You need a solution that delivers key insights, helps scale your team, and delivers happy customers.
Schedule a call today.
