Transform your in-store customer engagement with our third-party contact center strategies. We’ll do the heavy lifting on virtual and in-store support so you can focus on the customer at your door.
Traditional retail and in-store shopping has changed forever – and keep changing. To offer customers a standout experience in person, companies need a scalable, nimble solution for solving problems across digital channels.
Customers need a reason to walk into a store. They expect service that caters to their needs and is friendly, fast, and convenient.
You need the power to maintain optimal staff-to-customer ratios no matter what season you’re in. Seasonal workforce management poses challenges for in-store strategies, especially during surge times.
Every contact with every customer should feel like your brand – every time. Many businesses depend on an outsourced contact center to deliver high-quality brand experiences.
We’ll help you streamline your contact touchpoints, scale your workforce, and free your onsite staff to focus on being present. Every touchpoint is centered around your brand.
We provide blended contact center solutions that support your on-site staff and keep your customer coming back year after year.
We have decades of experience implementing successful call center strategies to engage customers in-store and online. We handle incoming calls, appointment setting, booking events, inventory locating, merchandise holds, returns and exchanges, and pricing errors just to name a few. Now your staff can focus on what matters – the customer.
Get the jump on seasonal workforce management with our holistic customer experience management solutions. Whether you’re at steady state or peak volume, we provide support for ramping up and down.
Our team members do more than just read a script – they’re creative, ambitious, brand-passionate advocates. We train our teams with a brand immersion approach, ensuring that they eat, sleep, and breathe your company values.
We’re not your average call center. We’re experts at handling store support across any channel, so your customers have an experience to write home about.
How we helped a retail chain lower employee churn
A global retail chain was recently struggling to keep their stores staffed. Employee attrition was high and stores didn’t have enough support. They were looking for help and found it with us.
We were primarily engaged to improve upon and scale customer experience management. To date, services now include store customer care, store support, e-commerce support, phone and email customer care, live chat, live mobile chat, social media monitoring, as well as a Foresee survey response and Power Review response. We employ voice switch integration with the CRM ticketing platform to track customer cases and implement a cloud-based omnichannel customer support platform.
We were able to turn attrition rates around and help our partner scale in-store customer engagement. Within months, they lowered attrition by 6%.
Schedule a call with us.