Global Response is a leading provider of outsourced call center services. Our call centers are based in the United States and offer dedicated customer service, inbound and outbound sales, email response, live chat, social media, IVR solutions and analytics.
The essence of our approach is to become immersed in your brand and create deep engagement with your patrons. This knowledge, combined with the right people, repeatable processes and aligned technology, allows us to deliver the precise level of engagement your customers desire in all call center services.
We support many long-term relationships forged on the basis of open communication, first-rate customer experiences and branded customer service. Our goal is to change our conversation from outsourcing to partnership.
Global Response clients trust us with their most valued asset — their customers. Our partners understand that we are committed to achieving a positive, lasting impression of each brand with every customer engagement.
This understanding shapes all that we do. As a result, we undertake a significant commitment to immerse our Brand Specialists in our clients’ brand culture.
Branded customer care is a hallmark of Global Response. We design each solution from site orientation to training, area branding to recognition programs, systems and security to protect and enhance your brand equity.
Our culture, customization and level of operational flexibility form the foundation for successful customer experiences.
Herman Shooster founded Global Response with the knowledge that there was tremendous value in consistently delivering a superior customer experience in all our call center services. His tenets of accountability, integrity, transparency, discipline and teamwork touch every element of operations.
Our vibrant culture fosters a creative and engaged workforce. We provide our associates with professional development, as well as a comprehensive benefits package that includes childcare subsidies and recognition for tenure.
We understand that a strong, inclusive culture fosters a close-knit workplace that inspires team spirit and commitment at our customer service call centers. Our investment in our associates pays dividends in their commitment to our client brands.