Our South African call center is designed to create effective, effortless collaboration, solutions and stability, to provide you with the outsourcing you need, at the quality you deserve. Whether you’re looking for a full-service contact center, an overflow center for busy seasons, or BPO outsourcing for another business process, our South Africa center can help support your goals.
We have headquartered our call center in Johannesburg, a dynamic location that offers increased affordability and accessibility. Johannesburg offers direct flights to and from the US and the UK, enabling international clients to more easily work with and visit our team and call center. In addition, Johannesburg is also a major business hub and economic powerhouse of South Africa, allowing for increased skilled labor and stability.
Despite being home to a large skilled workforce, Johannesburg struggles with high unemployment rates, which allows our team to hire some of the best talent available and pay them well—even while experiencing low attrition rates and affordable labor. Due to cheaper property prices and less BPO competition, Johannesburg is more cost-effective than other locations in South Africa and can be as much as 25% cheaper than nearshoring locations.
What’s more: South Africa also boasts excellent connectivity and infrastructure, ensuring your call center will stay up and running consistently. Not only is the African AWS server hub located in South Africa—meaning insanely fast speeds and infrastructure for clients using AWS—but it’s also relatively unaffected by major storms, earthquakes and other natural disasters, providing strong year-round stability.
|MEXICO||US||PUERTO RICO||INDIA||TUNISIA||SOUTH AFRICA|
|Market Size||Large labor market makes scaling and flexible solutions easy||Subject to ebbs and flows of US labor market and demands||Smaller labor market due to geographic size can limit scalability and flexibility||Large labor market makes it possible to scale quickly, but with some quality issues||Large labor market makes scaling easy and cost-effective||Large population with diverse and skilled workforce|
|Infrastructure and technology||Strong infrastructure and technology caters to a US market||Infrastructure and technology is on par for US norms||Infrastructure may be less sophisticated or consistent compared to other nearshoring locations||Infrastructure is often less sophisticated or consistent compared to other outsourcing locations||Cultural focus on technology and innovation supports infrastructure and modern tech||Infrastructure is one of the strongest in Africa, with excellent connectivity and low impact from storms or natural disasters|
|Cultural or Linguistic Compatibility||Proximity to the US means cultural or linguistic barriers rarely exist||Cultural or linguistic issues are rarely problems||Proximity to the US means cultural or linguistic barriers rarely exist||Cultural and linguistic barriers are common issues, especially in customer-facing roles||Proximity to Europe heightens familiarity with Western cultures and languages||Extremely Westernized culture allows for high cultural and linguistic overlap|
|Taxes and Business||Tax incentives and exchanges rates in Mexico are favorable for US businesses||US-based outsourcing offers familiar tax and legal systems, but at a premium price||As a US territory, taxes and legal systems don’t offer any unique benefits, and have additional complications since Puerto Rico is not an official state.||No specific tax benefits or legal incentives||No specific tax benefits or legal incentives, though proximity to Europe increases familiarity with Western business models||Creating jobs in Africa can contribute to US-based businesses’ ESG scores|
|Multilingual Availability||Multilingual agents are very common, typically fluent in Spanish and English||Multilingual or bilingual agents are rarer and more expensive||Multilingual agents are very common, typically fluent in Spanish and English||Many multilingual agents, but may not be fluent in relevant languages||Multilingual agents often speak French and English||Many agents are multilingual, with French and Portuguese being common|
|Proximity||Geographic proximity makes accessibility, collaboration and communication easy||Nearby call centers invite accessibility and collaboration||Geographic proximity makes accessibility, collaboration and communication easy||Geographic distance creates barriers to accessibility and collaboration||Proximity to Europe makes call centers more accessible for clients||Direct flights from US and Europe make visiting accessible|
|Cost & Quality||Very cost-effective option with a good balance of affordability and quality||High service quality, but more expensive services||Cost-effective option with a good balance of affordability and quality||Very affordable services, but often with a lower service quality||Very affordable services with a high service quality||Very cost-effective, up to 25% cheaper than nearshore locations|
South Africa offers cost-effective outsourcing alongside scalability and quality, a combination that can be difficult to find. More accessible than most offshoring locations, but more affordable than onshore or nearshore locations, South Africa offers a skilled and Westernized market that provides high-quality service, innovation and collaboration at a fraction of the cost.
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