Whether you need large or small outsourcing operations, our South African call center team at Global Response is here to get you results. Like our other outsourcing locations, our South African team offers the exceptional service and high-touch engagement that Global Response is known for. But there’s more that makes working with South Africa special:
Our South African call center is designed to create effective, effortless collaboration, solutions and stability, to provide you with the outsourcing you need, at the quality you deserve. Whether you’re looking for a full-service contact center, an overflow center for busy seasons, or BPO outsourcing for another business process, our South Africa center can help support your goals.
We have headquartered our call center in Johannesburg, a dynamic location that offers increased affordability and accessibility. Johannesburg offers direct flights to and from the US and the UK, enabling international clients to more easily work with and visit our team and call center. In addition, Johannesburg is also a major business hub and economic powerhouse of South Africa, allowing for increased skilled labor and stability.
Despite being home to a large skilled workforce, Johannesburg struggles with high unemployment rates, which allows our team to hire some of the best talent available and pay them well—even while experiencing low attrition rates and affordable labor. Due to cheaper property prices and less BPO competition, Johannesburg is more cost-effective than other locations in South Africa and can be as much as 25% cheaper than nearshoring locations.
What’s more: South Africa also boasts excellent connectivity and infrastructure, ensuring your call center will stay up and running consistently. Not only is the African AWS server hub located in South Africa—meaning insanely fast speeds and infrastructure for clients using AWS—but it’s also relatively unaffected by major storms, earthquakes and other natural disasters, providing strong year-round stability.
South Africa has three major outsourcing locations: Johannesburg, Durban and Cape Town.
Johannesburg is a great choice, as it’s home to the largest workforce, strong infrastructure and an existing business and financial hub. However, Cape Town is another good option, as its many top universities ensure that it continues to attract a young, educated workforce. Durban is a hub for transportation and logistics within South Africa, so it’s a good option for outsourcing within those industries.
South Africa offers cost-effective outsourcing alongside scalability and quality, a combination that can be difficult to find. More accessible than most offshoring locations, but more affordable than onshore or nearshore locations, South Africa offers a skilled and Westernized market that provides high-quality service, innovation and collaboration at a fraction of the cost.
While the Philippines are often said to be “the call center capital of the world,” South Africa is growing in popularity for call centers due its highly skilled workforce, stable infrastructure and ample scalability.
South Africa has excellent infrastructure for outsourcing. With excellent connectivity and strong government backing, the infrastructure for call centers is just as strong as nearshore or onshore locations. South Africa is also the African AWS server hub, so companies working off of AWS will have access to the fastest infrastructure and speeds.
Want to see the Global Response difference? See some of our client stories or connect with an expert today to see how our South Africa call centers can give your team the results you’re looking for.
Find out how our South Africa call center outsourcing strategies can help transform your CX today.
