Contact Center Solutions for Your Business Help Desk & Customer Support

We offer a full range of contact center services, including “high-touch” customer care, inbound sales, order processing, chat support, email response and social media support.

Global Response is a true contact center, going beyond traditional contact center services to interact with your customers via any channel they choose. In every channel, and in every interaction, we communicate your brand personality as enthusiastically as you do.

Our Brand Specialists are experts on your products, customers, policies and procedures. Whatever contact center services they’re providing for your company — customer care, order management, selling, chat support or others — our commitment to your brand comes through every time we interact with your customers. What’s more, we share with you the best practices we’ve observed and implemented in contact center outsourcing for leading brands. These are among the contact center solutions we offer:

In every channel, and in every interaction, we communicate your brand personality as enthusiastically as you do.

Customer Care

Customer care is more than a contact center service, it is a mindset embodied in each customer interaction.

Chat Support

Easy-to-use powerful live chat support applications that deliver instant messaging technology to your customers’ fingertips.

Technical Support

Brand Care support after the sale is among the contact center solutions that are as important to keeping a customer as the sale itself.

Social Media Support

Our social media experts facilitate brand-affirming customer interactions and provide crucial insights about your business.

Fulfillment and 3PL

Brand Care from initial customer contact until the moment your product is in their hands.

Sales, cross-sell, upsell

We use our proven experience to effectively cross-sell and up-sell your products and service

Order Management

We understand the importance of a seamless order management process.

Email Response

Email is still an important touchpoint in the customer life cycle. Cost effective and versatile.

Interactive Voice Response (IVR)

User-friendly IVR experiences that work for your customers.

Business Process Outsourcing (BPO)

Brand Care contact center solutions to help your operation run more smoothly.