Global Response is a true contact center, going beyond traditional contact center services to interact with your customers via any channel they choose. In every channel, and in every interaction, we communicate your brand personality as enthusiastically as you do.
Our Brand Specialists are experts on your products, customers, policies and procedures. Whatever service they’re providing for your company — customer care, order management, selling, chat support or others — our commitment to your brand comes through every time we interact with your customers. What’s more, we share with you the best practices we’ve observed and implemented in providing these services for leading brands.
Customer care is more than a service, it is a mindset embodied in each customer interaction.READ MORE
Easy-to-use powerful live chat support applications that deliver instant messaging technology to your customers’ fingertips.READ MORE
Brand Care support after the sale is as important to keeping a customer as the sale itself.READ MORE
Our social media experts facilitate brand-affirming customer interactions and provide crucial insights about your business.READ MORE
Brand Care from initial customer contact until the moment your product is in their hands.READ MORE
We use our proven experience to effectively cross-sell and up-sell your products and serviceREAD MORE
We understand the importance of a seamless order management process.READ MORE
Email is still an important touchpoint in the customer life cycle. Cost effective and versatile.READ MORE
User-friendly IVR experiences that work for your customers.READ MORE
Brand Care to help your operation run more smoothly.READ MORE