Finding the Right Outsourced Contact Center for Education
In the US, the education market is poised to reach over two trillion dollars by 2026, according to Zion Market Research. All of this continued growth means great opportunity but also tremendous responsibility to students and families.
Every student matters and educational institutions like yours facilitate student success. When you’re exploring outsourcing education contact center function, it’s vital that your FERPA-compliant contact center partner shares your mission, understands your brand and has the people, processes and technology in place to ensure organizational and student success.
Here’s what you need to look for in an education customer care partner.
Global Response builds a true omnichannel student support experience, fully customized and integrated.
What to Look for in an Education Industry Call Center
When evaluating call centers, take a close look at three vital areas.
Students are accustomed to all the convenience technology can provide. The same is true of older adults going back to school, pursuing qualifying education or continuing education. Be present in their preferred channels, including chat, social media, text, voice and email.
During the selection process, students are judging institutions in a number of factors, including the technologies available to them in and outside the classroom.
- Student career center and crisis support
- e-Learning and tech support
- Admissions, registration, and more
Global Response builds a true omnichannel student support experience, fully customized and integrated into your systems by our skilled integrations team. Through unique hiring profiles and immersive brand training, our team of Brand Specialists seamlessly represent you across all channels.
- SMS text
- Social Media
- Online Chat
- Business Process Outsourcing
- And more
Global Response employs and integrates with state-of-the-art CRM technology to track customer contacts on one system, so we can seamlessly manage contacts across channels.
Being available to students, whenever and wherever they are, is a testament to an institution’s commitment to students’ success. In a highly competitive industry like education, this matters to the health and success of your organization.
Omnichannel support and extended hours of support could make all the difference. Global Response’s dedicated team of passionate Brand Specialists can become your sole contact center or an expansion of your existing capabilities.
Top Quality Service
The overall quality of the student/customer experience affects how institutions retain these students, especially in a highly competitive market. Your outsourced education call center should value the importance of your mission and each and every student.
That’s why Global Response’s team of Brand Representatives learn your institution from the inside-out. We work with you to develop custom hiring profiles for Education Brand Specialists that are expertly trained and emulate your organization’s values.
What Educational Call Center Services Can Be Outsourced?
You may be wondering, what customer care services can a private institution, state university, or continuing education company outsource? The options are limitless.
Enrollment, registration, retention, tech support, help desk, concierge services
Business process outsourcing, phone, chat, email, text, social media support
Services for higher education, virtual schools, online learning, e-learning, qualifying education and continuing education
Our dedicated team of Brand Specialists is extensively trained on how to maintain student privacy and comply with all state and federal regulations. We’re fully Family Educational Rights and Privacy Act (FERPA) compliant.
Outsourcing Contact in the Education Industry
It’s vital that your partner understands your mission and brand. But they should also have the people, technology and systems in place to provide true omnichannel contact options to your customers.
Global Response specializes in the Education industry and is fully FERPA compliant.
To learn more about how Global Response can help you meet student demand for communications and learning options, and provide customer care ranging from enrollment services to technical support to every student, contact us to discuss your organizational needs and goals.
Experienced across industries. Your brand. Our passion.
We’ve been providing outsourced call center operations for over four decades to global brands
across automotive, banking, B2B, education, healthcare, hospitality, luxury and retail verticals. Contact us today to learn more!