Our Brand Specialists care about your brand as much as you do. They think of themselves as working for you and your brand, not just for Global Response. On the call-center floor, Brand Specialists are surrounded by your brand. Our specialists often receive your products and services, enabling them to speak from experience when advising customers.
We go above and beyond to learn about your brand, identify with it and discover a passion for it. So when we talk to your customers, they get the same experience they’d get talking to you.
Here are factors of the Brand Care practices we follow that enable us to communicate and strengthen your brand.
Our in-depth call center training program and detailed quality assurance process ensure we know you and your customers’ needs. That ensures we provide great service that follows your policies and procedures. Because our Brand Specialists speak your brand, we can help you handle a much higher volume of calls. Doing that boosts transactions and revenue, and fosters loyalty by guarding the brand you’ve worked so hard to build. It means we succeed at up-sell and cross-sell methods, because we know your customers and can suggest the right products.