A customer service experience impacts the perception a consumer has of your brand. And in the age of social media, it can also influence more opinions than ever before. That’s why we never forget that our most important goal is to consistently deliver exceptional customer experiences — before, during and after the sale.
When your customers have a positive experience with your brand, you get increased share of wallet and repeat business. So whether we’re answering a product question, taking an order, processing a return or exchange, or solving any problem, we always make sure your customers feel respected, served and cared for, and that we meet or exceed their expectations for the interaction.
Our goal is to help move your customers from satisfied to loyal, and ultimately, to advocates for your brand. Our culture, people, processes and technology all support that goal, and the strength of our commitment to it is the biggest difference between Global Response and other outsourced call centers
We call our agents Brand Specialists, which makes it clear that their highest priority is faithfully taking care of your brand image and representing your company to your customers. Our Brand Specialists immerse themselves in your brand, so we can speak from experience when talking to your customers.
Every brand has a personality of its own, and one Brand Specialist may be better suited to representing it than another. We have developed proprietary recruiting, training and management processes that get the right people representing the right brand, in the right way.
Our technology that supports delivering outstanding customer care is flexible—another key Global Response differentiator. We can do the necessary integration to use your existing platform, or we can build the operations workflow on our patented platform, and still incorporate your business rules.