At Global Response, we’re experts in speaking your brand consistently across all channels. Whether you’re in retail, health care, government services, finance or any other industry, our Brand Specialists have experience re-creating the brand experience you want for your customers at every touchpoint, including:
We provide complete customer care for your callers, using our extensive product knowledge to assist them in a secure interaction. We answer their questions, process their returns and exchanges, and solve problems of every kind. We deliver an outstanding customer experience that reinforces and differentiates your brand.
We take a proactive approach to offering chat sessions to your website visitors. We quickly respond to queries with personalized assistance, and can rescue customers from such situations as check-out errors or zero search-return results. Via chat, our Brand Specialists can interact with more than one customer at a time, reducing your costs without sacrificing the quality of the customer experience.
Global Response can support your strategy for monitoring, measuring and engaging in the online conversation. Conversations are our business, so we’re especially well suited to participate in the multiparty conversations that take place on your website and the forums, blogs and microblogs where your company and products are discussed. We can respond quickly to posts and keep you informed about the online discussion as it affects your brand image. Your marketing staff can focus on running effective campaigns while we focus on engaging online consumers to solve customer service issues, thereby protecting and promoting your brand.
We also provide outstanding service for mobile users, and are accustomed to providing the in-depth information they need to evaluate options and make on-the-spot decisions about product purchases.
Global Response is a multichannel contact center that speaks your brand passionately and expertly across all channels. No matter how, when or why your customers choose to interact with your brand, we take care of them just as you would, and promote brand loyalty by reinforcing the brand image you’ve worked hard to create.
We meet your performance standards for email support, including response times, branding requirements, escalation rules and more. By adding Brand Specialists and rescheduling assignments, we can scale to handle unexpected email volumes from a big sale or unexpected website issues. We also take care to route emails to the queue of the Brand Specialist best qualified — in terms of product expertise, client policies, order status, or other factors — to answer your customers’ questions.
Customers love the convenience of entering their phone number and having us call them back, rather than waiting in a hold queue. It’s a simple, effective way to improve customer service.