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The Shared Solution: Selecting a Call Center for Your Growing Business

If your small to mid-sized business (SMB) is getting too many inbound calls —  at all hours — to handle internally, it’s time to shop for an outsourced call center. If your call volume is not high enough to justify a team of dedicated call center Brand Specialists, consider a shared customer support model. This pool of Brand Specialists can handle your inbound calls on an as-needed basis, 24-7-365, and you pay only for the minutes of the calls that are handled. Here’s what you need to know about outsourcing your calls to a shared call center.

Knowing your call volume will be the first step in helping your call center determine if the shared option is best for your situation.