dedicated customer support agent call center 282

Integration. Customized, flexible solutions.

We adapt to your systems and requirements to simplify connections between our businesses and deliver outstanding customer service.

Technology integration is another area where our approach is more flexible than that of many other outsourced call centers. We work with you to develop a customized integration solution with exports, data formats, reports, interfaces and more. The goal is to deliver a seamless integration that enables you to continue following your established workflow with minimum modifications. Rather than imposing our standards, we adapt to yours. The benefits to you include cost-savings, efficient customer service, and no drop in productivity.

We can meet every requested connection solution, from flat files dropped on FTP sites going to XML web services, to total system integration where we integrate client applications into our call center. We can meet any of your requirements for reporting, including real-time reporting of activity and orders.

The goal is to deliver a seamless integration that enables you to continue following your established workflow.