A Guide To Outsourcing Telemarketing

Discover how a Knowledge Management System can boost your call center’s efficiency and enhance customer satisfaction with streamlined information access.

Top 5 Ways to Leverage Generative AI in Customer Service

Analyst viewing a data dashboard with computer and smart pad.

Read Time: 12 minutes Table of Contents Intro Imagine having a brilliant assistant who can tell you anything you want to know and solve problems simultaneously. Eventually, this assistant starts picking up patterns to tailor a response whenever you ask a question. But what if this assistant wasn’t an actual person but a powerful AI […]

6 Customer Service Goals That Matter Most in 2025

A call center customer service team diligently works towards their customer service goals by creating an excellent customer experience.

18 Minute Read Table of Contents Introduction To keep your team aligned around the common cause of creating an excellent customer experience, it’s extremely valuable to set effective customer service goals. Today we’ll dive into the process of setting goals for customer service teams, and explain how to do so in a way that sticks. […]

What Is a Contact Center? Definition and Benefits

a women looking at her phone with a credit card in her hand, researching the answer to "what is a contact center?"

Read Time: 16 minutes Table of Contents Introduction Looking to retain customers? While incredible products and competitive prices help, studies show that high-quality customer care makes people 3.5x more likely to return. Whether scaling up or turning one-time buyers into loyal patrons, exceptional service is key. In this article, we’ll explore what contact centers are, […]