Understanding the Levels of Customer Service
Discover how a Knowledge Management System can boost your call center’s efficiency and enhance customer satisfaction with streamlined information access.
Managing the US Labor Shortage: How Outsourced Call Centers Can Help Alleviate the Pressure
Amidst the Great Resignation, the rise of remote work, the ongoing US labor shortage, mass layoffs and more, the turbulent market is wreaking havoc on many businesses operations and staff stability. While a larger, more structural solution is necessary for the long-term, could outsourcing be the short-term solution businesses need for today’s problems? Outsourcing provides […]
13 Most Important Customer Service Skills
Read Time: 16 minutes Table of Contents Introduction Good customer service skills among your brand representatives are a must, so why is it often so difficult to define exactly what skills make good customer service possible? When hiring or training customer service representatives — or just improving and upskilling your current team — it’s important […]