In a time of uncertainty, many businesses are changing and having to adapt to new processes and procedures almost daily. It’s true that no one could have predicted this situation and what
   more

There are many options to choose from when it comes to partnering with a call center. While there are many different factors to consider when doing so, the training process that the
   more

When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little
   more

Earlier this month the CEO of Global Response, Wendy Leuchter, braved the cold and snow to meet with students from Fisher College of Business at The Ohio State University. Through a partnership
   more

Greatness takes time. Every minute of dance performance takes a full day of choreography plus weeks, and sometimes months, of practice. Similar to the choreographer, customer service professionals must dedicate time, thought,
   more