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Welcome to our Blog

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January 8, 2021 globalNo Comments

Why Choose Global Response?

There are many options to choose from when it comes to partnering with a call center. While there are many different factors to consider when doing so, the training process that the
   more

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November 30, 2020 globalNo Comments

Global Response: Inside Our Culture

When you think of a contact center, what is it that you imagine? Do you picture a large, nondescript building with hundreds of people staring at computer screens? People seeming a little
   more

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February 28, 2019 Global ResponseNo Comments

Global Response Visits Ohio State University

Earlier this month the CEO of Global Response, Wendy Leuchter, braved the cold and snow to meet with students from Fisher College of Business at The Ohio State University. Through a partnership
   more

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January 23, 2019 Global ResponseNo Comments

Practice Makes Perfect

Greatness takes time. Every minute of dance performance takes a full day of choreography plus weeks, and sometimes months, of practice. Similar to the choreographer, customer service professionals must dedicate time, thought,
   more

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December 27, 2018 Global ResponseNo Comments

Being Memorable Makes A Difference

Great experiences are emotional experiences and emotional experiences are memorable. And, often times, the memory of an experience is more important than the experience itself! At Global Response, we make it our
   more

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March 1, 2018 Global ResponseNo Comments

Tip 4: Broadcast Opportunities to Build the Right Business Culture

Developing associates’ skills and making them aware of opportunities in the contact center contribute to their engagement. Today’s Tip 4 in our Best Practices blog on building the right business culture tells
   more

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February 28, 2018 Global ResponseNo Comments

Tip 3: Communication is Key to Build the Right Business Culture

Building the right business culture, the topic of this week’s blog, is based a great deal on building associate engagement. Tip 3,  Communication is Key to Retaining Talent, is essential in that
   more

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February 27, 2018 Global ResponseNo Comments

Tip 2: Invest in Training to Build the Right Business Culture

This week’s Best Practices blog, 5 Tips to Build the Right Business Culture, looks at the essential nature of providing strong training for prospective Brand Specialists as well as recognizing them after
   more

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February 26, 2018 Global ResponseNo Comments

Tip 1: Select the Right Candidates to Build Business Culture

Good organizations are built around good people. Beyond the dollars and cents of recruiting and training candidates, appreciating the knowledge level and tenure of associates is an important part of culture. It
   more

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November 22, 2016 Global ResponseNo Comments

Customer Service is all about holiday spirit

One of the best things about the holiday shopping season at Global Response is being there to help a customer get a special gift to a special someone. Or to comb through
   more

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October 3, 2016 Global ResponseNo Comments

Our Team Members are Customer Service Champions

Global Response is celebrating Customer Service Week, Oct. 3-7 this year, with a series of fun events designed to remind our team members how much we appreciate their dedication to helping the
   more

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September 29, 2016 Global ResponseNo Comments

What Makes a Great Brand Specialist?

Taking good care of customers requires a very specific set of skills. In the position of customer service representative – or Brand Specialist, as they’re known at Global Response, the objective is
   more

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August 29, 2016 Global ResponseNo Comments

Celebrate – and boost employee retention

What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better performance and lower attrition rates. And it can also make a difference
   more

July 27, 2015 Global ResponseNo Comments

Contact Center Culture Strengthens a Brand from the Inside Out

Building an exceptional contact center operation is a multi-faceted project, involving the coordination of cutting-edge technology, strong workforce management and stellar quality assurance at every level. However, the most effective and innovative
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June 27, 2011 Global ResponseNo Comments

Founder Herman Shooster on “management by walking around”

Culture is big part of delivering consistent, high-quality customer care. Here at Global Response, founder Herman Shooster makes himself accessible and in-touch. He is the driving force behind the family atmosphere and
   more

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