Earlier this month the CEO of Global Response, Wendy Leuchter, braved the cold and snow to meet with students from Fisher College of Business at The Ohio State University. Through a partnership
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Practice Makes Perfect
Greatness takes time. Every minute of dance performance takes a full day of choreography plus weeks, and sometimes months, of practice. Similar to the choreographer, customer service professionals must dedicate time, thought,
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Being Memorable Makes A Difference
Great experiences are emotional experiences and emotional experiences are memorable. And, often times, the memory of an experience is more important than the experience itself! At Global Response, we make it our
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Tip 4: Broadcast Opportunities to Build the Right Business Culture
Developing associates’ skills and making them aware of opportunities in the contact center contribute to their engagement. Today’s Tip 4 in our Best Practices blog on building the right business culture tells
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Tip 3: Communication is Key to Build the Right Business Culture
Building the right business culture, the topic of this week’s blog, is based a great deal on building associate engagement. Tip 3, Communication is Key to Retaining Talent, is essential in that
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Tip 2: Invest in Training to Build the Right Business Culture
This week’s Best Practices blog, 5 Tips to Build the Right Business Culture, looks at the essential nature of providing strong training for prospective Brand Specialists as well as recognizing them after
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Tip 1: Select the Right Candidates to Build Business Culture
Good organizations are built around good people. Beyond the dollars and cents of recruiting and training candidates, appreciating the knowledge level and tenure of associates is an important part of culture. It
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Customer Service is all about holiday spirit
One of the best things about the holiday shopping season at Global Response is being there to help a customer get a special gift to a special someone. Or to comb through
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Our Team Members are Customer Service Champions
Global Response is celebrating Customer Service Week, Oct. 3-7 this year, with a series of fun events designed to remind our team members how much we appreciate their dedication to helping the
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What Makes a Great Brand Specialist?
Taking good care of customers requires a very specific set of skills. In the position of customer service representative – or Brand Specialist, as they’re known at Global Response, the objective is
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Celebrate – and boost employee retention
What does an employee celebration have to do with business? Everything. Recognizing Brand Specialists can boost engagement, leading to better performance and lower attrition rates. And it can also make a difference
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Contact Center Culture Strengthens a Brand from the Inside Out
Building an exceptional contact center operation is a multi-faceted project, involving the coordination of cutting-edge technology, strong workforce management and stellar quality assurance at every level. However, the most effective and innovative
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Founder Herman Shooster on “management by walking around”
Culture is big part of delivering consistent, high-quality customer care. Here at Global Response, founder Herman Shooster makes himself accessible and in-touch. He is the driving force behind the family atmosphere and
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