“The most successful businesses will be customer obsessed.” Says Forrester research. This week, our content heard from around the web focuses on the strategic thinking needed to both run a successful
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The Customer Care Roundup for August 22, 2014
Taking care of the customer experience is only increasing in importance for brands. This week, our content heard from around the web focuses on customer care trends, service analogies, and future developments
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Global Response at Shop.org 2014, Retail’s Digital Rush
Global Response is proud to to have exhibited once again at the annual Shop.org Summit, held this year in Seattle’s Washington State Convention Center. We were at exhibit 2405 to meet our Brand Care Specialists
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Solving the Bandwidth Issue: Social Media Brand Management with an Outsourced Partner
I work in an outsourced contact center. This means the words I hear every day are; service level, staffing, call disposition, and business intelligence. This wasn’t always the case. My background is in
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Global Response at IRCE 2014 in Chicago!
Global Response is proud to be exhibiting once again at the annual Internet Retailer Conference and Exhibition, held this year in Chicago’s McCormick Place West, June 10-13, 2014. If you will be
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Five Key Takeaways from the Operations Summit 2014
Global Response has returned from the third annual Operations Summit, held April 22-24 in Indianapolis, IN. There we connected with experts working with eCommerce and catalog brands regarding their best practices in
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