Global Response attended the 2014 Total Customer Experience Summit, this year in Miami, where business leaders came together to discuss how understanding and improving the customer experience can impact their brand. As
more
Global Response at Operations Summit 2014 – Let’s talk about eCommerce support!
Global Response is proud to be exhibiting at the annual Operations Summit held by Multichannel Merchant, this year in Indianapolis. If you will be attending, we invite you to stop by our exhibit to
more
SXSW Recap: Managing The Social Customer Experience
The Global Response team has returned from South by Southwest (SXSW) in Austin, TX. The interactive show had over 30,000 attendees with appearances from top digital influencers including many of Global Response’s
more
Global Response at SXSW 2014 – Follow us and let’s meet up!
Global Response will be attending this year’s South by Southwest INTERACTIVE festival in Austin, Texas. Let’s connect about customer care in the digital, social, and mobile world! UPDATE: Read our post-show recap
more
Why the Call Center Is the “Lifeline of the Enterprise”…and Four Other Surprising Insights from Call Center Expert Kathleen Peterson
We interviewed Kathleen Peterson, Founder and Chief Vision Officer of PowerHouse Consulting to get an expert’s take on the subject of finding and working with a call center that delivers the highest
more
Six Tips for Managing an Outsourced Call Center Team
Over our 40 years in the industry, the team at Global Response has identified the core concepts for a successful outsourced contact center relationship. These include: 1. Spell Out Your Objectives Be
more
