One of the most important benefits of partnering with an outsourced contact center is data reporting. Though it is a major benefit that is often overlooked in importance, it is essential in
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Over the years, customer service has evolved from outgoing sales calls to simple phone support to two-way communication with customers over a variety of methods. With customers constantly searching for quick and
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Here at Global Response, we are always researching the latest and best ways to speak your brand. From call center outsourcing to social media support and branded customer care, we help our
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When it comes to protecting customer financial information, PCI DSS Level 1 compliance is the top standard. If your company is managing any kind of credit card transactions, you need to know
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A Service Organization Control (SOC) is a detailed written report that outlines the state of customer data within your organization.  In days when data breaches are common and costly, it’s vital that
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All organizations must adhere to a set of guidelines, rules, and regulations that are specific to their industry as part of their operations. Violation of these standard regulations often results in lawsuits,
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Some call center representatives are getting an intelligent assist at Global Response as they email and chat with customers. Artificial intelligence (AI) applications are digesting data and developing chat and email responses.
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