When it comes to protecting customer financial information, PCI DSS Level 1 compliance is the top standard. If your company is managing any kind of credit card transactions, you need to know
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The SOC 2 Compliant Call Center: Your Questions Answered
A Service Organization Control (SOC) is a detailed written report that outlines the state of customer data within your organization. In days when data breaches are common and costly, it’s vital that
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The Importance of Regulatory Compliance For Your Business and Customers
All organizations must adhere to a set of guidelines, rules, and regulations that are specific to their industry as part of their operations. Violation of these standard regulations often results in lawsuits,
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Artificial intelligence assisting call center agents with email, chat
Some call center representatives are getting an intelligent assist at Global Response as they email and chat with customers. Artificial intelligence (AI) applications are digesting data and developing chat and email responses.
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4 Best Ways to Ensure Regulatory in your Call Center Compliance
In today’s dynamic environment, security, privacy and accountability are key to the modern call center equation. This is demonstrated through the rise of regulations such as PCI, DSS, and HIPAA compliance standards.
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Case Management Software: Mastering Case-by-Case Customer Relationships
The modern customer demands quality service at every stage of the purchase and support journey. Since multiple channels of communication factor into the purchase funnel, call center representatives need to have a firm
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Use your call center to refine your mobile app development
One of the valuable services a call center can provide is to be an “ear to the ground” for its clients. With representatives talking to scores of customers every day, a call
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How to support, enhance and elevate the mobile customer experience through your contact center
Mobile shopping is here to stay and growing rapidly. Need proof? According to a recent Wall Street Journal article, by mid-afternoon on Cyber Monday this year, 7.5% of all sales had been
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Global Response upgrades back-end to M.O.M. v8, with API
Global Response is proud to announce a recent upgrade of our PCI-compliant order- and inventory-management solution, Multichannel Order Management (M.O.M.) by Dydacomp, including it’s new API. Multichannel Order Manager (M.O.M.), Version 8
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