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Welcome to our Blog

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August 30, 2019 Global ResponseNo Comments

5 Tips to Make Your Call Center PCI DSS Level 1 Compliant

When it comes to protecting customer financial information, PCI DSS Level 1 compliance is the top standard. If your company is managing any kind of credit card transactions, you need to know
   more

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August 9, 2019 Global ResponseNo Comments

The SOC 2 Compliant Call Center: Your Questions Answered

A Service Organization Control (SOC) is a detailed written report that outlines the state of customer data within your organization.  In days when data breaches are common and costly, it’s vital that
   more

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July 22, 2019 Global ResponseNo Comments

The Importance of Regulatory Compliance For Your Business and Customers

All organizations must adhere to a set of guidelines, rules, and regulations that are specific to their industry as part of their operations. Violation of these standard regulations often results in lawsuits,
   more

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January 4, 2019 Global ResponseNo Comments

Artificial intelligence assisting call center agents with email, chat

Some call center representatives are getting an intelligent assist at Global Response as they email and chat with customers. Artificial intelligence (AI) applications are digesting data and developing chat and email responses.
   more

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February 13, 2015 Global ResponseNo Comments

4 Best Ways to Ensure Regulatory in your Call Center Compliance

In today’s dynamic environment, security, privacy and accountability are key to the modern call center equation. This is demonstrated through the rise of regulations such as PCI, DSS, and HIPAA compliance standards.
   more

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February 2, 2015 Global ResponseNo Comments

Case Management Software: Mastering Case-by-Case Customer Relationships

The modern customer demands quality service at every stage of the purchase and support journey. Since multiple channels of communication factor into the purchase funnel, call center representatives need to have a firm
   more

December 29, 2011 Global ResponseNo Comments

Use your call center to refine your mobile app development

One of the valuable services a call center can provide is to be an “ear to the ground” for its clients. With representatives talking to scores of customers every day, a call
   more

December 28, 2011 Global ResponseNo Comments

How to support, enhance and elevate the mobile customer experience through your contact center

Mobile shopping is here to stay and growing rapidly. Need proof? According to a recent Wall Street Journal article, by mid-afternoon on Cyber Monday this year, 7.5% of all sales had been
   more

October 3, 2011 Global ResponseNo Comments

Global Response upgrades back-end to M.O.M. v8, with API

Global Response is proud to announce a recent upgrade of our PCI-compliant order- and inventory-management solution, Multichannel Order Management (M.O.M.) by Dydacomp, including it’s new API. Multichannel Order Manager (M.O.M.), Version 8
   more

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