Call center outsourcing refers to the business strategy of partnering with an external company to manage customer contacts. The outsourced call center may reside internally, externally, or virtually depending on the needs of the parent company. The benefits of outsourcing include delegating the costly and time consuming efforts dedicated to hiring, training, quality assurance, and staffing, while creating the opportunity to focus your time on customer service strategy, insights, and the performance of your business.
Questions to ask when conduction research:
Hint. Neither is ideal!
Important questions to ask during the second step:
FAQs you can expect from the call center firm to ask:
During this step, your potential partner will detail the following:
Some of the key elements in this step include:
You’ve worked hard to create a reputable brand with a loyal base of customers. You need a partner that will work just as hard. Global Response knows how to immerse ourselves in the culture of the brands we represent. From staffing and training, all the way to fielding the most complex inquiries, Global Response is committed to providing omnichannel experiences that build customer loyalty in every interaction.
Our collaborative, four-pronged approach to implementing your call center solution, maps out every aspect of integration. Global Response will walk you step-by-step to a successful and on-time launch. Our process is standardized but our solutions are all custom to provide you with the systems and workflow that are best suited to your business needs.
Your brand will be in the best care. Certified Project Management Professionals (PMPs) will lead your integration, while a dedicated high quality management team trains Brand Specialists to be immersed in your culture.
We’re more than just a “call center.”
At Global Response, we embrace the power of your brand and adopt a one-team mentality that puts you in the driver’s seat. We match highly skilled brand specialists with the brands they love, resulting in one-of-a-kind engagements every time. Customer experience management isn’t about reading a script and ticking a box – it’s about building unforgettable experiences that boost customer loyalty and brand reputation over the long term.
Put our customer experience solutions to work for you.
A full-service contact center can deliver outstanding return on investment – and accomplish so much more than a basic plug-and-play service. To increase sales and conversions, we use the best human-centric, data-driven methods to improve customer experience, reduce customer effort, and deliver high customer satisfaction. We provide actionable insights on our partners’ communication strategies, hone the process, and build intensely targeted engagement that converts.
FILA is an internationally renowned brand known as a pillar of excellence in the athleticwear industry–but in early 2020 they were losing customers due to negative customer service experiences. Their brand and reputation were taking a hit. FILA needed a solution – and they found it with Global Response.
In 2021 alone, online sales went up 25% and customer queries for orders and refunds decreased by 28%, thanks to the Global Response difference.
Contact Us To Get Started.
