You’ve created a brand with a great reputation. You are a caring, customer-focused business. It’s now about leverage and scale. You’re searching for an outsourced contact center but it’s really an experience center that you have in mind. You want to nurture each engagement but need help with managing the complexity.
We understand that the solution you require supports your business as a profit center and requires commitment and attention. Our focus on product knowledge and quality service adds significant value to your brand. It helps increase revenues and profits, and boosts the lifetime value (LTV) of customers. That’s our core competency.
Call center outsourcing refers to the business strategy of partnering with an external company to manage customer contacts. The outsourced call center may reside internally, externally, or virtually depending on the needs of the parent company. The benefits of outsourcing include delegating the costly and time consuming efforts dedicated to hiring, training, quality assurance, and staffing, while creating the opportunity to focus your time on customer service strategy, insights, and the performance of your business.
Your account, led by high quality management and staff who care for your Brand within an upbeat culture, includes:
We collaborate with your team to deliver the systems and workflow best suited to your business need. We establish a plan to ensure your Brand’s optimal operations. We provide:
Global Response has invested heavily in technology, security and business intelligence. We feature:
Looking for an outsourced call center can be a difficult process. A committed, vested partnership is the most satisfying outcome of this process.
And while technical specifications, quotes and process reviews are an essential part of the process, the key component of any engagement is fit. We firmly believe that a site visit provides the greatest opportunity to demonstrate our capabilities. You will have the opportunity to meet our team and experience our enthusiasm, Brand passion and commitment to service.
We invite you to call us to address any questions you may have. We can discuss RFIs and RFPs, AOVs and LTVs. We appreciate the opportunity to learn more about your business and we’re happy to discuss how we might be a fit.
You can contact us using the most convenient method:
We will respond as quickly as possible. We respect your time and we look forward to speaking with you.