fbpx
blog-single-image

Seek Commitment to Implement Net Promoter Score

Setting up a Net Promoter Score system in your business is a process that goes well beyond simply asking the single NPS question, On a 0 to 10 scale, how likely is it that you would recommend our company/service/product to a friend or colleague.

Executives, managers and front-line employees must all make a commitment to the system for it to be effective.

You should determine if you will implement NPS with in-house resources or seek the expertise of a provider, such as Medallia.

Today’s Best Practices blog offers Step 1 of 5 for implementing an NPS lifecycle.

Step 1. Seek commitment to the program from all levels, starting at the top

  • Generate alignment on goals and outcomes to be delivered by the program.
  • Determine who will be accountable for shepherding implementation of NPS.
  • Establish the process for NPS, from creating survey questions to determining process improvements to enhance your customer experience.

See Tuesday’s blog for Step 2.

Let's Discuss

Chat with us!

Chat

CLICK HERE TO START CHAT