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Automotive CX Guide: top customer experience trends & opportunities in the automotive sector
The data is in: consumers expect more from their shopping experiences, and brands that provide unparalleled customer experiences and service are set to experience the most growth.
The automotive industry is no exception – vehicles are big-ticket, highly emotional purchases, and customers have come to expect a personalized, customer-first experience throughout the entire buyer journey.
At Global Response, we’ve explored the leading trends in automotive customer experience, and are helping lead the way for brands that are ready to differentiate. Use this guide to explore the latest trends in the automotive industry and seven strategies for building customer loyalty in the long term.