Brand Specialists deliver superior customer service through chat support services. That means more satisfied customers, more sales, greater ROI and AOV, higher conversion rates, less shopping cart abandonment, and increased brand loyalty.
With live chat support, our Brand Specialists are always available to meet-and-greet your website’s visitors. We provide a conversation platform with which to engage customers and to respond with personalized assistance. We make browsing and shopping on your website an immersive experience for your customers with live chat support services.
Global Response’s Brand Specialists provide reactive chat support now – when the customers’ want it. They ask, we deliver. Brand prestige is closely ranked with service quality, and the quick response of our specialists with a reactive live chat ensures a greater opportunity to differentiate your brand and enhance the customer’s experience.
Our Brand Specialists use proactive live chat support services to rescue your customers from check-out errors or zero search-return encounters. For example, a customer has been in the shopping cart page for a period of 80-90 seconds – we send them a message: “Do you need help with your checkout?” We can also initiate live chat customer support within 5 seconds to assist website shoppers after a product search returns zero results – “Hi! May I offer you some assistance with your search?” Our proactive live chat support allows your visitor to know that the service is available without being intrusive. The chat window disappears after 30 seconds, if no response.
Global Response builds your brand loyalty and increases your customer retention. Our Brand Specialists give visitors to your website the special attention they need and want. We wish to convert them into long-time customers by doing so. When you outsource live chat support, Global Response can provide you with customized reports to measure the effect of proactive and reactive live chat events on check-out errors, shopping cart abandonment, customer satisfaction, conversion rates, and average order values. Our goal is to provide the most helpful and efficient service possible to your website’s visitors and in doing so boost your sales and grow your brand loyalty.
Multiple live chat conversations with one Brand Specialist. Money saved. Quick responses. Greater ROI. By anticipating your customers’ needs and providing personalized outsourced live chat support, we can increase customers’ confidence in your products and services. Our specialists are trained to know your brand intimately and deliver high-quality service on the level that your customers expect and demand. Your brand deserves the best attention it can get. Get the best with Global Response.