Outsourced Email Support Services. Scalable. Flexible. On Time.
We provide support for the communication channels that your customer chooses. Email interactions are another opportunity to reinforce your brand with your customers.
Our standards for customer service and commitment to communicate in the voice of your brand are just as high when we respond to emails as they are when we handle calls or chats.
When your customer’s channel of choice is email, we are just a message away.
Integrated and Responsive
Our email support services for your brand are integrated with a range of other services, including customer care, queries, technical support, price quotes, order fulfillment, and pre- and post-sale customer services.
To ensure our email responses meet the standards we’ve agreed on, we train our agents on email support services and procedures and use quality assurance checks and coaching, as necessary, to ensure a consistently high level of quality care.
Scalable and Flexible
We are committed to meeting your performance standards when you outsource email support, including contractually specified response times, branding requirements, escalation rules and more. We can scale to handle even unexpected volumes in email support services from a big sale or unexpected website issue. We also take care to route emails to the queue of the Brand Specialist best qualified—in terms of expertise on products, client policies, order status, or other factors—to answer them.
We are flexible in using whatever email response system or email platform that works best for your company. We are also confident in recommending platforms that fit your needs.