When working with other businesses, the little things matter. With our B2B call center services you can rest assured, knowing you’re in good hands.
A Salesforce survey found that 59% of B2B buyers prefer to do their research online versus speaking with a customer service representative, who they feel focuses on pushing sales rather than solving problems. Stats like this exemplify the intricate relationship that B2B businesses have with buyers and why having an effective B2B customer care team in place to represent your brand is so important.
Here’s how our branded approach and expertise across channels and industries make Global Response the ideal brand partner for your B2B program.
Every industry and every company involved with business-to-business marketing has challenges and opportunities unique to their situation. No two organizations necessitate the same exact tools or services. At Global Response, we are sure to offer top-of-the-line services and solutions that can be customized according to every situation and product offering.
The following are a few of our most popular B2B services offered:
In B2B, high standards make all the difference. At Global Response, we provide only the best in customer support, lead generation, and telemarketing. You’ve set the bar high for your clients and we commit to match it every step of the way.
We’ve been leading the way in B2B outsourcing and support for decades. We are always sure to perform where it counts.
Customer loyalty is important for any business, but this is especially true in the B2B industry. One highly-satisfied and loyal customer can grow into an exponential number of B2B referrals. Each transaction can represent a significant amount of dollars, or thousands of units. And each customer interaction can have a significant influence on the customer experience.
Our B2B call center specialists resolve customers’ issues as swiftly as possible, as every single contact is an opportunity to build a memorable experience. You simply can’t afford to entrust these essential interactions to someone who doesn’t understand your brand, the industry, the account, or the importance of each and every customer contact.
That’s why working with the right outsourced B2B customer relationship management contact center is vital to the success of your business and your customers.
Every contact is an opportunity to maintain your relationship with the customer. And that’s important because it costs a business five times as much to generate a new customer as it does to retain one.
B2B call center KPIs don’t end with acquiring a customer. They should be geared towards increasing customer satisfaction, and retention and tracking operational efficiency and client risk.
This requires a B2B company to have the customer relationship management tools in place to effectively track interactions, the data analytics to evaluate those interactions and a skilled and passionate team of top-notch Brand Specialists who think in terms of solutions and optimal brand experience.
Global Response has the infrastructure, the Brand Specialists and the passion to consistently measure and deliver these results.
B2B companies differentiate themselves from the competition largely on the quality of service they provide. A Gartner study found that 64% say customer experience is more important than price. In other words, B2B customers are willing to pay more for an added level of service.
Your outsourced B2B call center should be able to leverage their passion and knowledge of your brand and your customers to deliver the highest quality and service to customers, setting you apart from competitors. This is what Global Response delivers.
Our B2B call center specialists understand that they are a seamless extension of your brand. They work to build and strengthen your business partnerships. B2B is all about partnership, getting to know your customer, establishing preferred channels and frequency of communication, and documenting requests and feedback.
Anticipating customer needs and identifying trends in behavior as well as personalized assistance are some of the ways to remain a relevant partner.
Our hands-on, relationship-based method gives clients what they need to stay happy, and boosts your brand reputation – all at the same time.
We know that every business is unique and each situation may present varying opportunities and challenges. With decades of growth and experience, our teams are passionate about meeting challenges head-on and are the best at what they do. With Global Response, you are in safe hands. Talk to one of our specialists today to learn how we can make your job easier and your company stand out.
