Global Response: Helping the Beauty and Cosmetic Industry Be It’s Best
The world of Beauty and Cosmetics is an exciting and creative $62.5b industry looking for service partners to meet customers’ rising expectations. As artisanal entrepreneurs and locally-sourced brands join the established landscape of providers, an elevated brand experience has quickly become the key differentiator. Virtual reality product testing, cyber-consultation, and the need to be social media ready have converged to demand the next level of CX.
Global Response specializes in creating and executing innovative industry-specific experiences. We challenge ourselves to immerse in our work be fanatical about the brands we partner with. We leverage decades of experience across several industries to give our partners the edge in winning customer loyalty; and we prove it by engaging in almost 100,000 interactions every day.
In both the outsourced call center space and the Beauty and Cosmetics industry, trust is paramount to create return business.
We know your customers
Global Response facilitates memorable experiences in many industries, including those most important to Beauty and Cosmetics customers. Our customers span the entire men’s, women’s, and children’s retail market and cover categories from luxury to discount and fashion to athleisure.
In addition to our experience exclusively in beauty and cosmetics contact center outsourcing, Global Response works with several lifestyle brands that are incorporated into every aspect of her life, from what she eats to what she drives. We turn our learnings into insights to provide our customers a thorough understanding of their customers.
We build trust through support
In both the outsourced call center space and the Beauty and Cosmetics industry, trust is paramount to create return business. To build that trust, Global Response has assembled teams that know how to build knowledge bases, navigate omni-channel journeys and optimize loyalty programs. Global Response will work with you to offer exciting CRM programs coupled with fiscal responsibility. Imagine a staff of experts available to your customers on a moments notice; prepared as virtual cosmetologists, or a product experts ready provide immediate support to brick and mortar retail consultants. Whether B2B or B2C, Global Response will customize the interaction to both acquire and retain.
We transform agents into Brand Specialists
Contact centers often refer to their employees as agents, associates, or even FTE’s. After entering into a specifically designed proprietary onboarding program, each new associate transitions to a customized training designed in collaboration with the partner brand.
It is only upon completion of the process and approval of the training lead and account managers that an associate is certified as a Global Response Brand Specialist.
A Brand Specialist is more than an agent, they are an empowered ambassador applying training, experience, passion, and customer insight to build relationships and create memorable experiences in every interaction.
To begin building your customized customer experience and growing your business, complete the form below.
Experienced across industries. Your brand. Our passion.
We’ve been providing outsourced call center operations for over four decades to global brands
across automotive, banking, B2B, education, healthcare, hospitality, luxury and retail verticals. Contact us today to learn more!