Our founder, Herman Shooster, said it best: “We know that our clients are as proud of their own companies as we are of ours. And just as we work hard to protect and promote our company, we work just as hard to do the same for yours. That’s why we call ourselves the Brand Care people. Your Brand is our business, and we are passionate about our business.”
Global Response’s culture is built around the Brands we represent. We are very selective about our partners, seeking clients with whom we share a common dedication to the customer. We focus on the Brand with a dedicated team of Brand Specialists and management. Global Response Brand Specialists think of themselves as working for your Brand and become fully immersed in the experience. Our collaborative process ensures our efforts align with the Voice of the Brand, letting us embrace your Brand promise as our own.
It’s the intangibles that make a great culture; it’s the People that make it thrive. Our commitment to a client-centric approach has led Global Response to develop a core set of intangible attributes:
Every aspect of the relationship will be influenced and shaped by you. From job descriptions, interview guides, training materials, and location decorations; Global Response will work with you to make everything a seamless extension of your brand.
Each client is unique. Global Response is prepared for the unpredictable. We will integrate with any customer relationship management (CRM), order management (OMS) or contact channel platform. We acclimate to new initiatives and business practices and to dynamic volume, seasonal trends and unexpected occurrences.
It is not unusual to walk through the doors of Global Response and see a client focus group convening, managers side-jacked with Brand Specialists, a group of supervisors practicing a dance routine or a training class having a pizza party. Loyalty and retention only happen when associates enjoy the workplace, and our Brand Specialists love it here.
Our culture is rooted in a passion for earning the trust of the world’s best brands. We earn that trust by building teams that take a fanatical approach to absorbing our customers’ cultures and understanding their brands.Global Response has evolved as we approach 50 years of service, but it has always required a collaboration between Brand Specialists and our client partners.We are your customizable outsourced contact center service provider.