Our Culture:
Your brand. Our passion.
Why Does Culture Matter?
Our founder, Herman Shooster, said it best: “We know that our clients are as proud of their own companies as we are of ours. And just as we work hard to protect and promote our company, we work just as hard to do the same for yours. That’s why we call ourselves the Brand Care people. Your Brand is our business, and we are passionate about our business.”
Your Culture is Our Culture
Global Response’s culture is built around the Brands we represent. We are very selective about our partners, seeking clients with whom we share a common dedication to the customer. We focus on the Brand with a dedicated team of Brand Specialists and management. Global Response Brand Specialists think of themselves as working for your Brand and become fully immersed in the experience. Our collaborative process ensures our efforts align with the Voice of the Brand, letting us embrace your Brand promise as our own.
“At Global Response we know what it takes to build a brand because we have spent 45 years building ours.”
Wendy Leuchter
The Crucial Intangibles
It’s the intangibles that make a great culture; it’s the People that make it thrive. Our commitment to a client-centric approach has led Global Response to develop a core set of intangible attributes:
Passion for your Brand:
Every aspect of the relationship will be influenced and shaped by you. From job descriptions, interview guides, training materials, and location decorations; Global Response will work with you to make everything a seamless extension of your brand.
Flexibility:
Each client is unique. Global Response is prepared for the unpredictable. We will integrate with any customer relationship management (CRM), order management (OMS) or contact channel platform. We acclimate to new initiatives and business practices and to dynamic volume, seasonal trends and unexpected occurrences.
Fun:
It is not unusual to walk through the doors of Global Response and see a client focus group convening, managers side-jacked with Brand Specialists, a group of supervisors practicing a dance routine or a training class having a pizza party. Loyalty and retention only happen when associates enjoy the workplace, and our Brand Specialists love it here.
UNDERSTANDING YOUR BRAND CULTURE
Our culture is rooted in a passion for earning the trust of the world’s best brands. We earn that trust by building teams that take a fanatical approach to absorbing our customers’ cultures and understanding their brands.Global Response has evolved as we approach 50 years of service, but it has always required a collaboration between Brand Specialists and our client partners.We are your customizable outsourced contact center service provider.
- Industry Expertise – Global Response has a very specific knowledge of the call center services needed to be successful in the industries we serve. We offer the “turnkey” service and support to eliminate your learning curve!
- Fun Culture – The team at Global Response are part of a unique corporate culture that drives hard-work balanced with good times in the office.
- US Based – Global Response owns fully operational centers in FL, MI and WI providing coverage and support across the US and the globe.
- Customized Processes – Global Response will collaborate with you every step of the way. If you can dream it up, we can make it happen.
- Rapid Scalability -Global Response flexes with our clients’ needs and can respond to volatile business, emergency sales, or exponential growth.
- Profit Center – Global Response Brand Specialists find the opportunity in every interaction. We will leverage efficiencies to reduce expense while identifying transactions that drive additional sales and growth.
