social media monitoring services

Social Media Monitoring Services - Customer Service & Analytics

Care for your brand with Social Media Monitoring Services from Global Response.

Global Response has been providing quality customer care for nearly 45 years. Extending our Brand Specialist’s skill set to include social media monitoring services on behalf of your brand, was a natural fit.

When we look at the impact of social media, we see engagements increasing dramatically. Active monthly user counts for the upper tier social networks are at more than 1.79 billion users for Facebook and over 317 million for Twitter. Efficiently filtering for relevant mentions about your brand and responding accurately, in a timely fashion is a full-time job. Having an empathetic, constructive and actionable response can improve customer service, strengthen brand awareness, increase the lifetime value of your customer and encourage a positive word of mouth. Global Response can monitor conversations on Facebook, Twitter and other online communities. We will work with your team to create relevant and accurate posts to be distributed in a timely fashion by engaging directly with your social media community.

Global Response has the people, plan, monitoring platforms and social media monitoring analytics needed to provide effective social media monitoring services that your brand can measure, track and trend.

Our dedicated Social Media Brand Specialists monitor your brand mentions online. Through classroom training we work with your team to prepare ourselves by studying your products, policies and social media engagements to become fully immersed in your brand culture.

Social media can be difficult to monitor, manage, measure and care for, let Global Response help you with your social media management, customer service or analytics needs. Want to learn more? Let’s talk.
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