Social Media Support – Customer Service & Analytics

Care for your customers with social media support services from Global Response.

 

The impact of social media on customer service is growing exponentially. 34.5% of customers identify social media as their preferred channel for contacting customer service.

Efficiently filtering for relevant mentions about your brand and responding quickly and accurately is a full-time job. Empathetic, constructive and actionable response improve customer experience, strengthen brand awareness, increase the lifetime value of your customer and encourage positive word of mouth. Global Response can monitor conversations on Facebook, Instagram, Twitter, review platforms, chat rooms, forums and other online communities.

Global Response has the people, plan, monitoring platforms and social media monitoring analytics to provide effective social media customer support and monitoring services that your brand can measure, track and trend. We use a consultative approach to learn your brand and objectives within the social space. We will work with you to find the right plan, platform and Brand Specialists to effectively engage with your customers.We can meet every requested connection solution, from flat files dropped on FTP sites going to XML web services, to total system integration where we integrate client applications into our call center. We can meet any of your requirements for reporting, including real-time reporting of activity and orders.

Social Media Support – Customer Service & Analytics

 

Care for your customers with social media support services from Global Response.

 

 

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Our dedicated Social Media Brand Specialists study your products, policies and social media engagements to become fully immersed in your brand culture.