HIPAA Compliant Call Centers Protect Your Business

With HIPAA penalties as much as $1.5 million per violation, health-related businesses can’t afford to not be HIPAA compliant, and this extends to their business partners. Companies paid a staggering $28,683,400 for violations in 2018. When it is time to outsource your customer service, partnering with a HIPAA compliant call center is paramount for your business. Check out five ways a HIPAA contact center protects your business.

Cheryl_Studio-Session-162REV_crop

We have the expertise and systems in place to protect your organization.

1. It Extends Your Accessibility

While the Health Insurance Portability and Accountability Act (HIPAA) doesn’t expect your business to be open 24 hours a day, they do expect you to be as accessible as possible, and a claim that you were not accessible for could lead to an investigation. While you may or may not give your HIPAA call center access to actual medical records based on HIPAA need-to-know guidelines, it helps to have a skilled HIPAA compliant customer service representative prepared to handle sensitive and urgent matters.

Global Response’s HIPAA compliant call centers can be available any time day or night.

2. It Ensures They Have The Training To Comply

Most call centers do not have the extensive HIPAA compliance training or undergo the regular self-auditing to confirm that they comply with HIPAA regulations. As a business that must comply with HIPAA standards, you must ensure that you’re working with a call center that maintains HIPAA compliance.

As explained by HHS .gov, HIPAA “creates national standards to protect individuals’ medical records and other personal health information,” but many of the regulations go beyond common sense and require specialized training, including who the HIPAA compliant call center representative can speak to, what they can share with a third party, and how they must secure protected data on the individual level.

Global Response’s HIPAA call center meets all HIPAA call center requirements. Our team of highly trained Brand Specialists understands HIPAA as well as personal and organizational responsibility.

3. It Makes That BAA Really Mean Something

While you must always get a signed Business Associate Agreement (BAA) from any 3rd party that has access to PHI or ePHI, this doesn’t protect you against repercussions if they fail to meet HIPAA call center requirements. Anyone can sign a BAA. It’s crucial that the call center partner knows what’s really at stake.

A HIPAA compliant call center like Global Response does.

4. It Means They Have The Systems To Comply

Any call center can read a HIPAA manual and then train their staff to comply. However, as you know within your own organization, providing HIPAA compliant customer service requires a lot more than that. A system includes people, HIPAA compliant call center software, hiring, training, audits, and everything else that ensures that a center is truly ready when they say they’re HIPAA compliant.

The four pillars of HIPAA compliance can be summed up as:

  • Training
  • Compliance manual for HIPAA
  • Hacker and ransomware protection
  • Remediation and ongoing audit

 

Global Response is prepared to back up our claims of HIPAA compliance. We have state-of-the-art systems and infrastructure in place to protect your health-related business.

5. HIPAA Compliant Call Centers Prevent Fines and Audit Nightmares

What does a HIPAA violation cost you other than loss of trust? The fines are steep. How much time does your team have to spend gathering data and assessing damage if there is a breach? Prevention is key.

A tier one civil penalty states that you may be subject to a $100 per violation penalty in a case where exercising a reasonable level of diligence would not have informed an individual about a violation of HIPAA. Not knowing or not having a way to stop it is not an excuse to avoid penalties. Continued violations could cost as much as $25,000.

On top of that, if the actions related to the HIPAA violations are willful and egregious, criminal penalties including prison time may be in effect. Outsourcing your customer service doesn’t excuse you from such penalties.

Global Response can offer you the peace of mind that you need when outsourcing this vital role for your business. We have the expertise and systems in place to protect your organization.

To learn more, contact us today!

Your Brand. Our Passion.

Contact us today to learn more about our customer care services.