For those that are in the job market, considering a position working at a call center may not be something that crosses your mind. While that may be true, call centers, especially Global Response, are a very worthwhile place to work. The old stereotype of being stuck in a cubicle, performing a thankless, uninspired job could not be further from the truth. Call centers, especially in more recent years, are a very exciting and rewarding environment to work in.
At Global Response, the working relationship with each client is viewed as a partnership. Our associates are referred to as “Brand Specialists,” and not as “call center agents” like with most call centers. This denotes a much less personalized position. We make sure to focus on the fact that our Brand Specialists are not simply a customer service representative of Global Response. They are essentially working for a brand through Global Response. This is something that our associates thoroughly enjoy, as they get to work one on one with a client, and really help to grow the brand.
All of the associates at Global Response experience a wide range of ongoing benefits. If you’re wondering why you should work for Global Response, here’s a little insight:
- The Company Culture – For us, everything starts with our associates. In developing a strong company culture, Global Response has focused largely on emphasizing the importance of the team members. We make sure to create a positive work environment and offer flexibility wherever possible to allow everyone to perform at the highest level. The associates view their position at Global Response as a career, not just a job.
- Ongoing Training – Brand Specialists are highly immersed in a client’s brand experience and operate as an extension of, and part of, the team. Each Brand Specialist works in tandem with a company to help carry out the brand message, and improve the overall brand experience. Each Brand Specialist is properly vetted and matched with a client, ensuring that they will have the highest knowledge and the ability to focus on one brand experience, and do it extremely well.
- Associate Incentives – All of our associates at Global Response are highly incentivized, and invested in the work they are handling each day. There is a great sense of responsibility for the company they represent. Brand Specialists are able to participate in workplace challenges, and additional training is constantly provided to help to continue the growth of their career. The incentives and training offer both opportunities for advancement, as well as motivation for all team members.
The experience of working at Global Response is different from many other call centers that you could find. Our Brand Specialists are the backbone of our company culture, they enjoy working as a partner of their clients’ brand experience, and benefit from continual training and incentives. At Global Response, associates are not just a person in a seat, but are part of a team representing a brand. This is the difference between creating a career path vs just collecting a paycheck. Because of this, Brand Specialists take pride in their work. These are just a few of the reasons why you should work for Global Response.
If you are interested in a career path that allows you to help others and grow yourself, then perhaps you should work for Global Response. With a huge amount of potential for growth, and the opportunity to be invested in your daily work, associates are excited to show up every day and represent the client they work with. Please visit our Careers page for more information. We are constantly growing and are always looking for people who are ready to do the same.