Culture

The Brand Care people

We are family

Because Global Response is a company with so many members of one family active in its management, the family atmosphere has come to characterize the entire culture of the company.  The atmosphere is friendly and cooperative.  People laugh.  There is very little sense of hierarchy or privileged position; the sense is that we are all part of a team working toward mutual goals.  As it turns out, treating  every employee like family is smart business as well - when people are happy, they stay longer, and the longer they stay, the more they know and the greater their contribution to the whole.

Retention

Our employee retention rate is the envy of our industry. Most of our brand care specialists have been with us for years. Our management turnover is nearly zero.  When it comes to our employees, professionalism and fun go hand-in-hand.

Recognition and feedback

Treating every employee with dignity and respect is ingrained in every one of us, from the very first day of employment. Our “open door” policy applies to every agent, and every month we sponsor a breakfast with our Chairman and co-CEOs for employees celebrating their hiring anniversary.

Compensation and benefits

We compensate employees at above-industry averages, and offer a wide array of employee benefits. One unique benefit marking an employee’s 20th anniversary of employment is an all-expenses paid trip for two to any place in the world. We began offering paid child-care benefits when it was unheard of, gaining favorable attention from the Wall Street Journal.

Additional benefits

Some of our other benefits include flexible scheduling, health, dental, disability and accident insurance, 401K plan, paid vacation and personal leaves, tuition subsidies for qualified employees and evening/night shift pay differentials. Our in-house cafe makes it easy  and affordable for employees to eat onsite.

Global Response  also offers a variety of employee incentive programs depending on the project such as performance and attendance programs, theme park coupons, premium parking spaces, client merchandise discounts and awards. Employees who achieve ten years of service receive diamond earrings or the equivalent.

We take our work seriously, but we think work should be fun.  We sponsor an annual company picnic, ice cream and pizza parties, holiday celebrations and cruises on South Florida’s famous Intracoastal Waterway. One of our favorite events is our annual Halloween Costume Contest. Pay a surprise visit and you will almost always find balloons festooned around the office.